Customer Service Officer

**About Us
In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the products we need and love.

Becoming Primary Connect gives us the opportunity to keep growing so we can become the next generation supply chain whilst remaining an essential part of Woolworths Group. There has never been a more exciting time to join our team.

**Customer Service Officer - Western Sydney
- **Permanent full-time position**:

- **Located in Yennora
**Overview**
Due to recent growth, we are looking for Customer Service superstars to join our Operations Primary Connect support team.

**About Us**
Primary Connect, a division of Woolworths operates a National distribution network, consisting of road, rail and ocean transport services and 3PL(Third Party Logistics) storage facilities.
We’re passionate about our customer’s products and moving them in the safest and freshest way possible. Our vision is to consistently deliver outstanding service, and to be the preferred, trusted supply chain partner for our valued customers.

**The Opportunity**
The key responsibilities of the Operations support team within our Primary Connect team will include, however, not be limited to:

- Supporting our Customers and Carrier Partners with on day collection and deliveries
- Liaising with suppliers, carriers and warehouse staff to rearrange bookings, deliveries and follow up of transport issues
- Investigating and resolving inquiries and issues on behalf of our Customers and Carriers Partners

**Who we are looking for**
To be successful in this role, you will demonstrate a positive attitude with a passion for customers. Additionally, we are seeking the following skills and experience.
- Previous experience acrossTransport, warehousing or customer service
- Experience with various computer programs: Microsoft, Google, SAP, Salesforce
- Highly curious and a quick learner who thrives in a dynamic and fast-paced collaborative environment
- Flexible, willing to learn, friendly and reliable and work efficiently in a team environment
- Enthusiastic, with a positive attitude, focused on customer service and attention to detail
- Ability to pre-empt and identify issues and troubleshoot
- Strong communication skills with a positive attitude

**We’d love to hear from You**
If you are looking for opportunities to display your passion for customer service, and have strong communication skills, a positive attitude, a willingness to learn and a team player.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You