Customer Service Officer

Do you have a passion for customer service, continuous improvement, and solving challenges to increase customer satisfaction?
If so, we have the opportunity you’ve been waiting for
- **Full-time opportunity, based at our Yennora support office**:

- **Amazing team member benefits, worth around $5,000 - $7,000 per annum in savings**:

- **A positive and rewarding team culture**:

- **Join one of Australia’s leading retail groups, and enjoy the opportunity to grow and make a positive difference
**In addition to this exciting role, these are some of the benefits we offer**:

- Competitive salary and bonus on offer
- Take the next step in your career
- Partner with collaborative, considered and reputable leaders
- Our team believes in building partnerships through collaboration, transparency and trust
- The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
- An exciting career - as our business grows, so do the opportunities for our people

**About the role**
Within the role you will maintain a high level of communication and customer service to Primary Connect customers, Replenishment, DC operational teams, and transport partners.

Providing proactive responses to issues relating to service levels to achieve, on time delivery and escalation of solutions to maintain maximum efficiency of product flow.

**A typical day would involve**:

- Ensure a great customer experience for all customers
- Ensure timely resolution of issues by following up and escalating where applicable
- Escalate issues if the answer is unclear, or if escalation criteria is met
- Play an active role in root cause identification and improvement plan for triage accounts
- Manage customer specific non BAU operational requirements

**Who we’re looking for**:

- Have an ability to stay calm, prioritise effectively, and remain focused when under pressure
- Be curious and detailed: ask plenty of questions, seek root cause before determining a resolution path
- Adopt a service-oriented approach focused on early problem resolution
- Have confidence to resolve requests that may require engaging with various internal and external stakeholders,
- A passion for customer satisfaction and a “can do” attitude
- Proficient in computer systems such as Microsoft and Google Suite and have confidence in navigating new systems

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.