Customer Service Manager

2 days ago

Sydney, Australia GJK Facility Services Full time

**Introduction**:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

As a member of the GJK Facility Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

**About the role**:
In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

**Responsibilities**:

- Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
- Oversee a team of cleaning staff, including training, scheduling, and performance management.
- Conduct regular site inspections to ensure the highest quality of cleaning services.
- Respond promptly to client inquiries, requests, and concerns.
- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
- Monitor and maintain inventory of cleaning supplies and equipment.
- Implement and enforce safety protocols and procedures.
- Prepare reports and metrics to track cleaning performance and client satisfaction.
- Continuously seek opportunities for process improvement and efficiency.

**Experience**:

- Proven experience in client service management within the cleaning industry
- RIW qualification a must
- Experience in a Rail Cleaning operation essential.
- Strong leadership and communication skills.
- Exceptional problem-solving abilities.
- Detail-oriented with a commitment to quality.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Valid driver's license.
- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

**What’s on Offer**:
- Comprehensive training and ongoing professional development.
- A supportive and collaborative work environment.
- Opportunities for career advancement.

We offer an extensive onboarding program and support to help you settle into your new role.

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