Customer Marketing Manager, Apac

1 week ago


Sydney, Australia Reward Gateway Full time

Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the first to achieve “Unicorn” status within the HR Tech sector and are keen to meet individuals who are passionate about positively impacting the future of work.

**What’s in it For Me?**
A pivotal role in our successful APAC marketing team with lots of development opportunity as we grow the business. You’ll be working in a high-recognition environment delivering creative customer marketing campaigns and events to build customer advocacy and drive existing business growth.

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with a Glassdoor employer rating of 4.9 out of 5.

76 individual employee benefits in our Benefits Centre including:

- A flexible vacation plan of up to 40 days per year
- $750 a year Wellbeing Allowance
- Unlimited professional development books, E-books, podcasts
- Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
- Employee, friends and family discounts across 1200+ retail, hospitality, and lifestyle brands

**Flexible, Hybrid Working**
Our office is for you to use as much as you like; as a minimum our AUS Marketing Team works from our Sydney officeat least twice a week.

**What You’ll be Doing**:

- Develop and implement the APAC customer marketing strategy aligned to client success objectives, growth targets and key KPIs
- Plan and implement integrated, data-driven customer marketing campaigns and always-on marketing programmes and events aligned to all stages of the customer lifecycle to drive platform usage and engagement, client retention and revenue growth
- Develop and implement a customer advocacy programme to drive customer loyalty and build a community of brand advocates
- Develop and own customer segmentation and customer contact strategy
- Work closely with product marketing and content leads to build and implement a tailored content strategy to educate clients on programme optimisation to support employee end-user adoption and usage, and account expansion
- Create tailored strategies and programmes for key growth accounts that inform, educate and delight our most valuable customers to support with driving adoption, account expansion, and retention
- Work closely with product marketing and employee comms leads to plan and execute end-user-facing campaigns and comms programmes to increase adoption and usage within client programmes

**Experience and Skills You Need in this Role**:

- B2B SaaS technical customer marketing, customer advocacy, demand generation, or similar experience
- Experience in customer journey mapping and cross-channel implementation, including integration with sales/CS reps
- Ability to translate customer insights into actionable marketing messaging, content, and plans
- Proficiency with marketing automation platforms (ideally Hubspot) and Salesforce CRM
- Ability to manage cross-functional teams and projects, with the ability to influence without authority, from peers to executive leadership

**Your Interview Journey**:

- Telephone call with our Senior Talent Acquisition Partner
- 1st interview with Head of Growth Marketing, APAC, and Director of Client Success, APAC
- Take home assessment
- Final interview and presentation with APAC Marketing Director and APAC Managing Director

**Be comfortable. Be you.**

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

**We hire BETTER.**

Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

**Job Types**: Full-time, Permanent

**Salary**: $120,000.00 - $130,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Sydney, NSW 2000



  • Sydney, Australia monday.com Full time

    **About The Role**: - Develop and execute tailored customer marketing strategies (encompassing loyalty, retention, and advocacy programs) across diverse APAC sub-regions (e.g., Southeast Asia, ANZ, India, Korea, Japan), adapting global initiatives to local market needs, competitive landscapes, and cultural nuances. - Partner closely with APAC Sales, Partner...


  • Sydney, Australia Procore Technologies Full time

    We’re looking for a strategic and hands-on **Customer Marketing Manager**to build and scale our customer marketing motion across the APAC region. This is a foundational role designed to drive retention, reduce churn, and support expansion of our existing customer base. You’ll collaborate closely with Customer Success Engineers, Sales, Product, and...


  • Sydney, Australia Clio Full time

    Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We are currently seeking a **Marketing Manager **to join our team in Australia and play a critical role in launching our business in APAC. As the first marketing hire...


  • Sydney, Australia Procore Full time

    We’re looking for a strategic and insight-driven Customer Marketing Manager to lead and scale our customer lifecycle and retention marketing efforts across the APAC region. This foundational role will be instrumental in turning customer and product insights into targeted programs that drive meaningful business impact—across adoption, usage, engagement,...

  • Marketing Manager

    5 days ago


    Sydney, Australia Xe Full time

    Marketing Manager - APAC At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone....


  • Sydney, Australia Royal HaskoningDHV Full time

    As the Marketing Manager for the APAC region, you will advise the teams with their internal and external marketing and communication needs. With your effective marketing and communications plans, you will achieve awareness, conversion, and retention for our brand in the APAC region and ensure that the strategy is in line with the overall strategy and related...


  • Sydney, Australia HireVue Inc Full time

    Company Description **Must be located in Australia** **Job Description**: As a member of the global field marketing team you will be instrumental in helping grow our business in the APAC region. You'll manage all aspects of HireVue’s field marketing efforts in APAC with a focus on generating and accelerating new business & customer upsell pipeline and...


  • Sydney, Australia Atlassian Full time

    Overview: As a Field Marketing Manager in APAC, you will be involved in developing and executing comprehensive regional marketing strategies to drive business growth. Fueled by a passion for field marketing, you collaborate across cross-functional departments to oversee the planning and implementation of diverse field marketing programs throughout the APAC....


  • Sydney, New South Wales, Australia LexisNexis Risk Solutions Full time

    Drive Regional Strategy | Account-Based Marketing Focus | Sydney HybridJoin a global leader in identity verification and risk intelligenceLexisNexis Risk Solutions is seeking a strategic, data-driven APAC Marketing Manager to lead marketing efforts for IDVerse, our cutting-edge digital identity verification portfolio. This role is ideal for a B2B marketing...


  • Sydney, New South Wales, Australia LexisNexis Risk Solutions Full time

    Drive Regional Strategy | Account-Based Marketing Focus | Sydney HybridJoin a global leader in identity verification and risk intelligenceLexisNexis Risk Solutions is seeking a strategic, data-driven APAC Marketing Manager to lead marketing efforts for IDVerse, our cutting-edge digital identity verification portfolio. This role is ideal for a B2B marketing...