Library Service Officers

7 days ago

Canberra, Australia ACT Government Full time

Once upon a time, Libraries were a place for only quiet reflection, reading, studious research and silence.

Oh, how times have changed.

The ACT’s public library branches are a growing, vibrant community service, encouraging storytelling, learning, sharing and fun. Now, your local library is a gateway to the wider world where you can lose yourself in stories, get your ‘giggle and wiggle’ on, make your own podcast, get help with technology, and meet like-minded people. Did you know you can even read stories to dogs??

We are looking to grow the cast of leading characters in Library ACT’s story. Library Service Officers are the frontline of customer engagement, helping and talking to members of the public daily. Active participants in service delivery they’ll be given the chance to shine in delivering programs and services within their branch(es) and performing supervisory responsibilities to other staff.

Join us to work with great people in rewarding careers that shape our city’s future.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

**Eligibility/other requirements**:

- Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required. For further information on Working with Vulnerable People registration refer to - Working with vulnerable people (WWVP) registration (act.gov.au)
- This position requires a pre-employment medical
- This position is required to work evening and weekend shifts as part of a roster across a local area and the wider service if required.

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**Question 1**: Tell us about a time when you’ve gone above and beyond for a customer.

**Question 2**: How do you build rapport with people that you work with and provide service to?

**Question 3**: Why are you the best person to work with Libraries ACT?

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