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Operations & Returns Assistant

3 weeks ago

North Parramatta, Australia Scanning Pens Full time

In this role, you'll be responsible for a variety of tasks, including:

- Managing and processing product returns in a timely manner (making sure everything runs smoothly)
- Communicating effectively with shipping carriers (and making sure their packages don't get lost)
- Processing orders and fulfilling shipping requests (making sure everything is correct, complete, and shipped in a timely manner)
- Supporting operational initiatives within the company such as inventory management (and making sure the shelves are always stocked)
- Managing relationships with vendors and customers (making sure everyone is happy)
- Assisting the team with various ad-hoc tasks (everyone loves a team player)

So if you're looking for a challenging and rewarding position in a fast-paced environment, then this is the job for you

**Requirements**:

- Experience working in customer service or in a similar role with experience in processing returns.
- Experience using a CRM is important (if you know NetSuite you're already in our top 5)
- High level of accuracy and ability to spot errors in a fast-paced environment.
- Ability to work independently, take ownership of responsibilities, and prioritize workload effectively.
- Comfortable working in a fast-paced start-up environment.
- Australian resident with full working rights in Australia

**Benefits**
- Be part of a dynamic growing business that makes a meaningful difference to neurodiversity
- Salary of $40,000 + Superannuation dependent on relevant experience
- Annual salary increase of 5%
- Parramatta based office