Cafe Manager

We are Quest Coffee Roasters, a long established espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, epic toasties, delicious in house baked cakes and treats, and friendly café service.

**We are looking for an experienced Cafe Manager to join our team**

**WHY JOIN US?**
- **Employee Perks**: Free drinks, meals, and discounts on barista equipment.
- **Great Team Environment**: Be part of a young, energetic, and passionate team, supported by experienced professionals from various fields.
- **Make a Difference**: Our goal is to create a workplace that empowers individuals, celebrates small business and community, and upholds standards of social and environmental sustainability.
- **Great Location**: Work in beautiful and bustling Burleigh Heads, close to the beach.
- **Career Growth**: Enjoy the path to a full-time position, with plenty of opportunities for personal and professional development.
- **Supportive Atmosphere**: Experience a collaborative and positive work environment.

**RESPONSIBILITIES**
- **Team happiness and effectiveness**: Oversee training, rostering, and hiring to maintain a motivated cafe team.
- **High-quality standards**: Ensure top-tier food, drink, and cleanliness standards in all operations.
- **Shift management and process improvement**: Run shifts efficiently, and implement new processes to optimise workflow.
- **Inventory and vendor management**: Oversee inventory, vendor relationships, and supply orders.
- **Menu profitability**: Develop and maintain a profitable and appealing menu.
- **Customer experience**: Continuously uplift the customer experience with a welcoming atmosphere and high service standards.
- **Barista and food handling**: Participate in barista and food handling duties as needed.
- **Lead by example**: Set the standard for the team and ensure high-quality work.
- **Primary point of contact**: Address issues and provide updates to the operations manager.

**ABOUT YOU**

PROFESSIONAL REQUIREMENTS
- 1 or more years of recent experience as a day or cafe manager
- 2 or more years experience as a barista
- Strong listening and verbal communication skills
- A strong understanding of health and safety

NICE TO HAVE
- Certification in Hospitality or related industry.
- Baking or food handling experience.
- IT / programming experience
- Marketing / photography / or writing experience

PERSONAL REQUIREMENTS
- Australian citizen or resident with an appropriate long term visa to work in Australia
- Availability to work at least 1 weekend day every 2nd week
- Availability to work shifts from 5am to 2:45pm weekdays, and between hours 5am to 5pm on weekends.
- Loves coffee and tea
- Own transport to and from work

PERSONAL QUALITIES
- You strive for open and honest communication with respect for others
- Professional demeanour and a desire to exceed expectations
- Strong customer focus and empathy
- Desire to learn
- You are reliable, punctual, and organised
- You like getting things done and care about how they get done
- You are proactive and self-directed, identifying issues and opportunities ahead of time
- You strive for achievement and making a difference

**Job Types**: Permanent, Casual

Pay: $35.00 - $37.00 per hour

Expected hours: 38 - 40 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Christmas bonus
- Penalty rates
- Tips

Application Question(s):

- If you're on a VISA, what VISA are you on?
- Do you have your own transport to get to and from work?
- In previous hospitality workplaces that you've worked, what skill or attribute do you have them is unique to you and sets you apart from other team members?
- Why is this position suited for you?

**Experience**:

- Cafe Management: 1 year (required)
- Barista: 2 years (required)

Work Location: In person