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Telecommunications Customer Service Representative

3 weeks ago

Ballarat, Australia Manvision Consulting Pvt Ltd Full time

** Telecommunications Customer Service Representative - Inbound - Melbourne **

**Company Description**
- We are currently looking for customer service consultants to join Australia’s Biggest Telecommunications, Customer Service Team._
- Australia's largest telecommunications company builds and operates telecommunications networks and markets voice, mobile, internet access, pay television, and other products and services._

O_ur Client, not only are customer-inspired, but also about making you feel valued and appreciated. Here are just a few perks the role has to being apart of this exclusive team: _
- _Promoting the rapid Career Growth potential to develop into other Call Centre Roles such as Team Leaders, Trainers, And Quality Control. (Performance Based)._
- _Full Paid In office training to fast-track you to be transitioned to the role with all technical and skills needed to thrive in the role._
- _Low stress inbound call centre role with performance based off quality customer service rather that sales focused._
- _Career growth, knowing you will be apart of the largest Teleco company in Australia and_

**Role Key Points**
- _Full-Time - Inbound Call Centre_
- _Rotating Roster - Availability: 7am - 9pm / Monday - Sunday_
- _Melbourne CBD - In-Office Work_
- _Citizens & Permanent Resident (Desirable)_
- _Call centre experience or relevant is needed._
- _$74,000 incl super package_

**Here’s what makes you tick.**

Y_ou describe yourself as - someone who can talk to people from all walks of life and have a genuine desire to help people._

**What will a normal day look like?**
- You will engage customers, build rapport and provide outstanding customer service solutions. You will also: _
- _Navigate through systems whilst maintaining customer engagement on the phone_
- _Taking incoming client calls for any questions relating to their Telecommunications account._
- _Maintain awareness of all consumer needs and offer effective responses,_
- handling technology faults, complaints and troubleshooting issues._
- _Resolve complaints related to billing or customer service_
- _Provide outstanding customer experiences_
- _Escalate to the appropriate group or leader if unable to successfully resolve the issue_
- _Communicate effectively and positively with field technicians and other key stakeholders_
- **Additional Information**_
- Want to know more?_
- _Contact: _
- _Damian Reader: _
- _Business Development Manager_
- _61439483405_

**Salary**: $74,000.00 per year

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster

COVID-19 considerations:
Ability to commute/relocate:

- Ballarat, VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a current Australian Permanent Resident or Australian Citizen?

**Experience**:

- Customer Call Centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)