Travel Manager

**ABOUT CTM AND CTM MEETINGS & EVENTS**
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world

CTM Meetings & Events (CTM M&E) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE), including face-to-face, virtual and hybrid event solutions. We pride ourselves on offering a tailored service solution for our clients, working across various industries to meet their business needs. Whether complete event management, group accommodation, travel logistics, or our innovative technology services, we aim to provide a flexible solution to meet our client’s event requirements.

**ABOUT THE ROLE**
Join our dynamic Travel team and bring CTM’s core values—**Connect, Deliver, Evolve**—to life. As a Travel Manager, you’ll play a critical role in delivering seamless travel experiences, from coordinating complex domestic and international itineraries to managing group travel for events of all sizes. You’ll also collaborate closely with our event team to ensure every travel element supports the broader event experience. Your industry expertise and meticulous attention to detail will be key to achieving outstanding results. We’re looking for a strategic, service-driven professional with a passion for travel, strong problem-solving skills, and the foresight to anticipate client needs. If you’re ready to lead with innovation, elevate travel programs, and create unforgettable journeys, we want you on our team

**KEY RESPONSIBILITIES**
- Be fully accountable for your responsibilities in the project team, including ensuring the brief/budgets are thoroughly understood.
- Adherence to systems and processes to ensure timely, error free project management.
- Provide updates on files, financials & project plans to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per authorised contracts.
- Manage group bookings and allotments.
- Liaise and negotiate with suppliers as required, always ensuring professional communication.
- Ensure all details of arrangements are confirmed - including transportation, accommodation, and other services as required.
- Respond to all client and delegate queries professionally and within agreed timeframes, ensuring client and delegate satisfaction is maintained.
- Prepare Visa, Health and other travel information for clients and delegates.
- Make all travel arrangements and bookings in accordance with the client travel policy, ensuring that knowledge of relevant guidelines and requirements is maintained.
- Ensure tickets, itineraries and documentation are always correct and delivered in line with critical dates.
- Process delegate payments and refunds in a timely manner.
- Ensure budgets and costing fields are kept up to date for effective and accurate client reporting.
- Build strong relationships with project team members to foster a successful working environment.
- Available to work onsite (Domestic & International) when project requires

**SKILLS**
- Minimum of 3-5 years demonstrated travel management experience in a similar role
- Knowledge of Domestic and International group fares and systems preferred
- Sound knowledge of Sabre and Tramada preferred
- Strong understanding of the travel / event industry and suppliers
- Experience in adhering to guidelines, legislation, and compliance requirements
- Ability to work and multitask in a fast-paced environment across multiple projects at one time
- Experience in working within a team to achieve proven successful results
- Knowledge of event software and systems, preferred but not essential
- Exceptional time management skills and attention to detail are essential
- Excellent customer service and communication skills, both written and verbal
- Intermediate knowledge of Microsoft Office Suite

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

Acknowledgement of Country
In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aborigin