Customer Service Advisor

7 days ago

Mulgrave, Australia City FM Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY

This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer - Coles.

**Your key responsibilities will include**:

- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate problems logged by our customers.
- Accurately capture data and work to realistic KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

**You will be required to**:

- Some experience working in a call centre - Highly desirable.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Able to attend 2 weeks onsite paid training.
- Be available over summer period.

**What we offer**:

- Full time secure employment within a recently custom designed modern building.
- We supply semi-continental breakfasts each day including coffee
- Above award wages.
- Supportive, fun and encouraging team.
- Career progression
- Free on site parking
- Work from home ability (we supply laptop and headset)

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

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