Service Advisor

**Are you ready to transition off the tools?**

**Do you have a keen eye for workflow management?**

**Is customer service your expertise?**

We have an exciting opportunity for a motivated and customer-oriented individual to join our Equipment team as a Service Advisor. In this role, you will report to the Service Manager, Equipment, and be responsible for engaging with our customers, managing service request calls, interpreting parts, scheduling work orders, providing basic technical assistance, and gathering customer feedback.

This position is ideal for an experienced technician looking to transition off the tools, a Service Manager seeking to reduce responsibilities, or a seasoned Service Advisor.

**What will you do**
- Receive incoming calls from across all Toro Service sites
- Parts interpretation, quoting and work order creation for all Service requests
- Providing updates and communication to end users based on status of work orders
- Liaising with Service Managers to understand daily workload and operating pressures
- Entering/Updating customer and product data in ServiceMax
- Performing additional administration duties when required

**What do you need**
- Knowledge and experience in dealing with end users
- Knowledge of Toro products and experience with their operating characteristic
- Ability to establish effective business relationships with internal and external customers
- Strong customer service skills and a customer first focus
- Strong computer literacy and CRM management
- Ability to adhere to and implement operating goals, objectives, and procedures
- A valid Australian Motor Vehicle License (Forklift licence beneficial)
- Toro technical background, SAP and ServiceMax skills will be highly regarded

**Working at Toro**

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

**To apply