Manager Problem and Major Incident

**TAFE NSW Life-Changing Careers**

**Manager Problem and Major Incident**

**Location Negotiable across NSW depending on campus availability**

**Permanent Full-time**

**Package valued at $178,647. Includes salary, ($158,152) plus superannuation and leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, and how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and flexible working options.

**About the role**

In addition to managing and controlling major incidents, this role is pivotal in establishing a systematic and proactive approach to problem management across the organisation.

The role will proactively monitor and maintain awareness of current and emerging business priorities that could impact service reliability. Furthermore, staying informed about technology trends, legislative changes, and organisational shifts will be essential to ensuring the highest quality of service delivery.

**About You**

We’re seeking an experienced professional to lead our problem and major incident functions. Your capability in leading cross-functional teams will ensure major incidents are handled efficiently and effectively, minimising disruption to business operations and supporting activities to reduce repeat occurrences. You’ll share your expertise with our team and the wider Systems Group to uplift the problem management function.

Dealing with a wide range of stakeholders, you will have advanced communication skills, adept problem-solving abilities, and a commitment to customer service.

You will be analytical, organised, and have previous experience in coaching, mentoring, supervision and directing staff to deliver on business outcomes.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close Thursday 26 September 2024 at 11:55 pm**
- Your current resume
- Cover letter outlining your interest in applying, and how your skills and experience meet the essential requirements of the role.

**Targeted Question 1**:Please outline how you would manage stakeholders and participants during a major IT incident. What would be your key considerations, and methods of communication during the incident? Note the steps you would take to ensure all parties were informed and engaged throughout the resolution process.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you must be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.