Srss Case Manager Nsw

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
- Based in Parramatta
- 3 Month Full Time Contract

About Role
The Case Manager is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Status Resolution Support Service (SRSS) in NSW under contract with the Department of Home Affairs (DHA).
The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers.
About You
The position will report to an SRSS Team Leader and will work within a team of up to 7 Case Managers from a variety of backgrounds and disciplines. Each Case Manager will provide day-to-day services predominately to families with children and single adult clients over the age of 18.

**Responsibilities**:

- Develop holistic and client-centered case plans with the involvement of the client/s.
- Ensure appropriate exit planning and transition to post-SRSS support within an appropriate timeframe.
- Undertake comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS program
- Support the clients to develop independent skills and to access appropriate supports in their community
- Organise case conferences for clients with complex needs
- Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures
- Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues
- Prepare the client for exit from the service and establish closure with the client

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Diploma/Degree in Community Services/Welfare or related discipline.
- Minimum two years’ casework experience
- Ability to work independently on general casework tasks with mínimal supervision
- Understanding of case management approaches and theoretical frameworks.
- Experience working with CALD clients

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
To Apply
Applications close Thursday, 6th November 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.