Case Manager

1 week ago

Parramatta, Australia All Home Caring Services Full time

**Company description**

One goal, one passion. Our aim is to provide specifically tailored plans based on individual needs. We understand there is no one size fits all approach and strive to better understand our clients' needs through better communication.

United Link Care Services provide a unique set of practical supports to people of all ages. They go beyond meeting just physical needs but can also uplift the quality of life for people with disability, and their loved ones.

We employ a multicultural and diverse workforce.
- Develop and review comprehensive goal-directed care plans and risk assessments in consultation with clients, their nominated representatives, and relevant stakeholders within individual client budget parameters.
- Regularly monitor the progress of clients and evaluate the effectiveness of interventions, making necessary adjustments to the service plans as needed.
- Investigate and respond in a timely manner to consumer enquiries, concerns or complaints and ensure that consumers are advised of the agreed level of services and any changes to plans.
- Advocate on behalf of clients to ensure they receive the necessary services, accommodations, and support to enhance their independence and well-being.
- Ensure that clients' rights and preferences are respected, and advocate for their inclusion and integration in the community.
- Educate clients and their families about disability-related issues and available services while providing emotional support and guidance.
- Assist clients in managing their budget, including accessing disability benefits and social services.
- Collaborate with other professionals, such as healthcare providers, social workers, educators, and community agencies, to ensure a holistic and coordinated approach to care.
- Team Management: Assign tasks and responsibilities to team members as well as define team goals and objectives and set clear performance objectives and targets.
- Review shift reports and incident reports and provide guidance or support to other frontline workers when required.
- Stay up to date with relevant laws, regulations, and best practices in the field of disability services.

**Essential Requirements**
- A current and valid driver’s license.
- Proof of documentation for valid working rights in Australia.
- Knowledge of NDIS guidelines and policies.
- Proven experience working with individuals with disabilities.
- One to three years working as a Case Manager.
- A strong ability to advocate for the rights and needs for clients.
- Experience in managing staff and work placement students.
- Excellent communication and interpersonal skills.
- Empathy and patience when working with clients with diverse needs.
- Organizational skills for managing caseload and documentation.

**Desirable**
- Experience working in a hospital environment will be highly regarded.
- Knowledge and experience working with people with complex mental health conditions will be highly regarded.

**Qualifications/Certification**
- A Bachelor’s or Masters Degree in social work, psychology, or a related field is essential.
- NDIS Clearance check or the ability to obtain one.
- NSW Working with Children Check or the ability to obtain one.

**Base pay**

$65000 - $75000 + Super

If you meet the above requirements and feel that you are the right fit for the job, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Do you have experience as a Case Manager?

Work Location: In person

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