Guest Experience Consultant

1 week ago

Sydney, Australia Employment Hero Full time

**Guest Experience Consultant**

Sydney

**About the Business**

Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have also just had the exciting opportunity to expand internationally into the European market, with properties opened in Dublin and soon to be Ireland and London.

We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations across the country and now into Europe, offering the chance to join a growing business at a pivotal stage of growth.

**About the Role**

The Guest Experience Consultant will represent us to our clients by communicating with guests through all stages of the travel process, either via message or on the phone. As the first point of contact for our guests, your strong communication skills will shine through in this role by delivering first class service from enquiry to check out.

**Responsibilities**
- Responding to booking requests over our platform
- Being a point of contact for guests during check in and throughout their stay if required
- Liaising with the operations team on any in-house issues or requests; keeping the customer informed to ensure high levels of communication
- Other areas of guest services as required

**What We Look For**
- Proven working experience in a customer facing role
- Being organised and staying on top of multiple ongoing projects
- Motivated to adopt new and emerging technologies
- Knowledgeable with Google Suite is advantageous
- Must have a flexible schedule and open to working a rotating roster as business requires
- Excellent verbal and written communications skills
- Proactive attitude and ability to work with mínimal guidance
- Must be fluent in English

**Benefits and Perks**
- Hourly rate of $28 - $33 plus superannuation
- Flexible hours and the option to work from home up to 3 days a week
- Discounted stays at Urban Rest properties (up to 10 days per year)
- A fantastic work culture that is fun, friendly, and collaborative
- Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
- As the company grows, this role will provide plenty of room for career growth and progression
- Dog friendly office in Darlinghurst, close to public transport

**How to Apply**

We look forward to hearing from you

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