Customer Service Representative

1 week ago

West Footscray, Australia NEXTDC Full time

Company Description

At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to our exceptional people.

Today’s digitally advanced world needs an infrastructure platform to support it Here at NEXTDC we are an ASX100 listed technology company and we design, build and operate a national footprint of premium data centres that enable Australian and international organisations to transform their organisation digitally.

**Job Description**:
Do you have a thirst for Knowledge? Are you passionate about customer service and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven

As one of our Customer Service Representatives, you are the first point of contact for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.
- Greet all visitors to NEXTDC in a timely, friendly and professional manner
- Provide outstanding customer service to customers and internal stakeholders
- Managing and granting site access requests
- Provide accurate incident reports
- General receptionist, administrative and customer service support duties
- Assist with incoming and outgoing deliveries
- Monitor NEXTDC CCTV and conduct patrols of the site
- Answer the overflow of calls to our Customer Support telephone line

**Hours**: This is a Day Shift position working **6:00am - 6:00pm, 4 days on, 4 days off **($63,500 inc. super and penalty rates)

**Qualifications**:

- Passion for, and experience in, customer service
- Excellent verbal and written communication skills
- Strong attention to detail with the ability to work autonomously and as part of a team
- Enthusiastic, can-do, positive attitude with the ability to multitask
- Ability to build relationships with, and support, a wide variety of stakeholders
- Enthusiasm and willingness to learn about high density data centre power, high efficiency cooling approaches and technologies
- Ability to lift up to 15kg to support with deliveries
- ** Must be an Australian Citizen for Security Clearance**

Additional Information
- Fun work culture
- Opportunity to be a vital part of NEXTDC
- Awesome employee benefits
- Great opportunities to progress within company

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

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