Workplace Experience Ambassador

2 weeks ago

Melbourne, Australia DAC-Jones Lang LaSalle (VIC) Pty Ltd Full time

**_Shaping the future of real estate for a better world._**

**_ At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._**

**_ We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way_**

**_ JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat._**

**What this opportunity involves**:
The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service. The Experience Ambassador will strengthen relationships between JLL, service partners and our client, to provide superior service delivery while growing your personal and professional skills. Ambassadors are responsible for the on-site delivery of the culinary services and ensure all employees are given a high level of customer services in everything they deliver.

Join our team supporting a renowned global tech client at their vibrant workplace based on Queen St in Melbourne CBD. You'll be at the heart of the city's connectivity while contributing to innovative work in a dynamic environment.

**_Responsibilities:_**
- Manage daily pantry operations including inventory control, ordering supplies, stocking areas, and ensuring quality standards
- Proactively identify and address culinary program issues, coordinating with leadership and vendors when escalation is needed
- Regularly inspect and do floor walkthroughs to ensure that cleaning, food, and other services meet out standards to ensure client receives high quality service
- Build and maintain productive relationships with third-party vendors and service partners
- Develop meaningful relationships with Client employees and guests and maintain high visibility throughout the workplace
- Participate actively in continuous improvement initiatives
- Serve as the first point of contact for employee enquiries, troubleshooting issues and collecting feedback relating to workplace services

**We’re looking for someone who**:

- Experience in the hospitality, facilities, property management or food and beverage
- Excellent customer service skills and professionalism with a passion for hospitality
- Strong ability to prioritise, manage time efficiently, and deliver results in a fast-paced environment
- Adaptable to new technology or experienced with Google Suite and Microsoft Office Suite
- Ability to work collaboratively in diverse teams as well as working independently

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

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