Community Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know, because we make your ambitions our business.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

**What this job involves**:
The Community Ambassador strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

The Community Ambassador in collaboration with the Workplace Ambassador are responsible for key elements of the operation of JLL’s Melbourne's reception. You will be a vital member of the team connecting internal and external stakeholders together and support engagement, as well as improvement in facilities management and the delivery of client-centric service excellence to end users.

**Key activities include**:
Client/Stakeholder Support
Provide superior customer service to meet both internal and external client expectations
Receptionist duties
Greet visitors to the office and assist with notifying their host
Procurement & Vendor Support
Assist in the management of contractors onsite to ensure they perform to the required standards (including inspection of vendors’ works)
Assist in the procurement of vendors and services as required
Finance Support
Health & Safety
Conduct regular audits to ensure safety procedures are being complied with
Assist in carrying out safety procedures when needed
Site Operations tasking
Meeting Room Coordination

Sound like you?

Critical Competencies for Success
Firm First Mindset
Able to cooperate and work well with others to meet targets
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being a Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Has a customer-oriented attitude
Organizational Skills

Other Personal Characteristics
Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Able to work independently
Self-motivated; confident & energetic
Flexible - able to adapt to rapidly changing situations
Goal-oriented - able to focus on meeting all performance targets
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Exhibits honesty & trustworthiness

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work natur