Assistant Venue Manager

5 days ago

Brisbane, Australia Funhouse Family Entertainment Centres Full time

**About Us**:
Funhouse Family Entertainment Centres is an innovative, premier entertainment brand that has been putting smiles on faces to Brisbane families for forty years. With a range of attractions including arcade games, mini bowling and birthday parties, we pride ourselves on creating fond memories for everyone who walks through our doors.

**Who are you?**

A positive, passionate and dynamic people pleaser. You have a strong focus on guest experience and thrive in ensuring that our guests create lasting memories. You are an excellent communicator with a strong desire to lead, are a super organiser and love working with people.

**What will you do?**
- **Guest Experience Management**: Ensure all guests receive exceptional service and maintain a welcoming atmosphere throughout the venue. Address guest inquiries and resolve any issues promptly to enhance overall satisfaction.
- **Event Coordination**: You will be the go-to for organising and executing events, such as birthday parties, group functions and events. Ensure that all aspects of the event meet our quality standards.
- **Staff Supervision**: Assist in managing and training staff, ensuring that they are knowledgeable about services and attractions. You will have a “lead-by-example” attitude and be able to foster a positive team environment to promote motivation and collaboration.
- **Operations Support**: You will be responsible for the day-to-day operations including cash handling, game maintenance and cleanliness responsibilities. Collaborate with management and oversee daily operations including staffing, scheduling, and event coordination.
- **Feedback and Improvement**: Regularly gather and analyse guest feedback to identify areas for improvement. Work with management to implement changes that enhance the overall guest experience.

**What you bring**:

- Previous experience in a management or supervisory role within the hospitality or entertainment industry is preferred.
- Strong customer service skills and a genuine passion for ensuring positive experiences for families and children.
- Excellent organisational and problem-solving abilities.
- Ability to work flexible hours, including weekends, nights, public holidays and school holidays. Availability during peak periods is a must.
- Strong communication and interpersonal skills.

**What We Offer**:

- The opportunity to work with a company that truly makes a difference to families in Brisbane.
- Competitive salary and bonus package.
- Opportunities for professional development and advancement within the company.
- A fun and dynamic work environment focused on teamwork and guest engagement.

**Do you accept this challenge?**

If this sounds like you and you are ready for a new challenge, we would love to hear from.

Pay: From $60,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Public holidays
- Rotating roster
- Weekend availability

Supplementary Pay:

- Penalty rates
- Performance bonus

**Experience**:

- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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