IT Service Manager

6 days ago

Sydney, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

**Job Description**:
**Location**: Sydney Olympic Park, Homebush

**Key responsibilities include**:

- Provide an escalation path for the business teams to raise any issues relating to operations and address any issues, in conjunction with the Service Delivery Managers, to ensure high levels of customer satisfaction.
- Regularly assess customer feedback and make necessary improvements to support processes and documentation.
- Ensure the services are delivered with the budget and contractual obligations

**Qualifications**:
**To be successful in this role, you will need**:

- Strong knowledge across supply chain domains.
- Experienced in Warehouse Management Applications such as BY WMS, Dispatcher WMS, Red Prairie, Paperless WMS, etc.
- Experience or working knowledge of Warehouse Operational Technologies such as RF devices, WCS, AGV, printers.
- Self-motivated, pro-active and strong technical analytical and problem-solving skills, combined with the ability to provide quick resolution to technical and operational issues related to Logistics and Supply Chain System.
- Strong knowledge and experience in IT Service Management, including governance of outsourced Service Providers. ITIL qualifications highly advantageous.
- Knowledge and/or experienced in cloud technologies - AWS / Azure / Oracle cloud.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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