Multilingual Contact Centre Agent

1 week ago

North Sydney, Australia McCorkell Group Pty. Ltd. Full time

**About Us**
We are a dynamic company specializing in providing innovative marketing solutions across various industries. We’re seeking motivated and detail-oriented **multilingual Contact Centre Agents** to join our team in North Sydney. This is an exciting opportunity to support a specialised campaign for an automobile brand, focusing on evaluating customer engagement through outbound phone calls. This role starts as casual employment (up to 40 hours per week).

**Key Responsibilities**
- Make outbound calls as part of a campaign aimed at gathering insights on customer interactions.
- Document the details of each call accurately and objectively.
- Complete structured summaries and data entry following specific requirements.
- Follow campaign instructions and maintain professional communication standards.
- Maintain confidentiality, consistency, and a high level of discretion across all tasks.
- Adapt to campaign updates, training, and feedback in a dynamic environment.

**Requirements**:

- **Fluent in English, Mandarin, and Cantonese**: Native-level proficiency in all three languages is essential.
- **Experience**: Previous experience in contact centres, customer engagement, or phone-based roles is highly desirable.
- **Communication**: Strong verbal communication skills with a clear and professional phone manner.
- **Attention to Detail**: Ability to accurately observe, assess, and record information.
- **Self-Motivation**: Reliable, organised, and capable of managing tasks independently.
- **Flexibility**: Comfortable working across varied scenarios and following precise guidelines.

**Benefits**
- **Convenient Location**: Work in North Sydney, easily accessible by public transport.
- **Brand Exposure**: Gain experience working on campaigns for a recognised name in the automotive industry.
- **Flexible Hours**: Casual employment (up to 45 hours per week), allowing for work-life balance.
- **Career Development**: Opportunities to grow within a supportive and globally connected organisation.
- **Collaborative Culture**: Join a team that values trust, accuracy, and professionalism.

**If this sounds like the role for you, we would love to hear from you**

**Job Type**: Casual

Pay: From $30.13 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Shift work

**Experience**:

- Contact Centre: 1 year (preferred)

**Language**:

- all English, Mandarin, and Cantonese proficiently (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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