Front Office Supervisor

7 days ago

Woolloomooloo, Australia Ovolo Group Full time

**What you'll get...**
- To work under the award-winning Global Brand with inspiring and creative team
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- A role with oodles of creative license & chance to showcase your entrepreneurial talent

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it.

Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Shiny Happy People who are Fabulous, Unconventional and Never Boring are the only people being considered here at Ovolo Woolloomooloo

As Front Desk Supervisor, you will
- To assist, as directed, to train, schedule, support, and monitor the performance of Front Desk staff.
- To follow all specified procedures to satisfactorily administer the daily affairs of the Front Desk, including registering guests and assigning rooms;; blocking room assignments and reservations; pre-registering VIP's, comp rooms, and special attention guests; processing adjustments and check-outs; answering telephones; handling cash, credit, and check cashing transactions; filing room keys; handling mail and messages for guests; completing the next day's Front Desk Daily; transferring all necessary information in the "Daily Checklist."
- To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel amenities, facilities, and outlets.
- To develop and maintain a working knowledge of the local area, to be able to provide hotel guests, as requested, with information regarding location, cost, and hours of operation of local services, facilities, and points of interest.
- To maintain awareness of current business level, and to be familiar with all functions and procedures of the Emergency, Housekeeping, PBX, Reservations and Concierge areas, in order to be able to assist, as needed, in these functions.
- To be aware of arriving VIP's and special request traces, and personally ensure their proper handling.
- Fluid communications and accurate timely reporting keep departmental partners informed.
- Previous Experience within hotels within a similar position.

Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

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