Customer Service
2 weeks ago
** This role is at Westpac (not for Hatch)**
Hatch is supporting Westpac to find a great Customer Service - Call Centre to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Westpac.
**About the role at Westpac**
As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative. This Barangaroo based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm.
**Seniority**
**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
**Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Westpac.**
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._
**Salary**: $50,000.00 - $70,000.00 per year
Work Location: One location
-
Associate Customer Resolution Officer
6 days ago
Sydney, Australia NSW Department of Customer Service Full time**Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...
-
IT Service Management Analyst
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...
-
Regulatory Service Officer
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW** **Grade**: Clerk 3/4 **Salary**: $84,659 - $92,701 + Superannuation **Location**: Gosford or Parramatta **Term**: Ongoing **Closing Date: Monday 22nd September 2025 (9:59 AM)** **About the Role** The Investigations and Enforcement Directorate is responsible for...
-
Service Coordinator
2 days ago
Sydney Western Suburbs, Australia NSW Department of Customer Service Full time**Service Coordinator** **Salary: SNSW Grade 6 ($91,004 - $96,835 plus employer's contribution to superannuation and annual leave loading)** **Location: Merrylands Service Centre** **Employment Status: Full-time - Talent pool, temporary/ongoing** If you are passionate about supporting teams to deliver positive face to face customer service experiences in a...
-
Advisor, Executive Services
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Advisor, Executive Services** **Grade**: Clerk Grade 7/8 **Salary range**:$110,266 - $122,058 + superannuation and leave loading **Duration**: Ongoing **Location**: Gosford or Parramatta **Applications Close**:12th February 2025 [9:59 am]** **About the team** The Ministerial, Executive and Parliamentary Services team provides a range of services to...
-
Network Services
6 days ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...
-
Network Services
6 days ago
Sydney, Australia NSW Department of Customer Service Full time**Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...
-
Sydney, Australia NSW Department of Customer Service Full time**Advisor, Ministerial and Parliamentary Services -SafeWork NSW** **Grade**:Clerk Grade 7/8 **Salary range**:$110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford or Parramatta** **Applications Close: Monday 20th January 2025 (9:59AM)** **About the team** The Ministerial, Executive and Parliamentary Services team...
-
Manager Systems
4 days ago
Sydney, Australia NSW Department of Customer Service Full time**Manager Systems & Support Services, Office of the Independent Review Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Temporary (12 months), Full-time **Location**:Darlinghurst, Sydney **The organisation** The IRO is an independent statutory office established under the Personal Injury...
-
Customer Service Representative
6 days ago
Sydney, Australia NSW Government -Service NSW Full time**Customer Service Representative - All Service Centre Locations** **Title***: Customer Service Representative (Service Centres) **Salary***: Service NSW Grade 3/4 ($64,592 - $78,769 plus employer's contribution to superannuation and annual leave loading) **Immediately available Locations**: **_ _**: - Bondi, Wynyard, Haymarket,...
