Customer Service Technician

**Location**

**Truganina, Australia**

**Category** Sales Function

**Job ID** R25_0000003198

**Date posted** 01/31/2025

**Brand** Stedi

**Status** Full time

**Job Type** On-Site

We are looking for a versatile and energetic branch all-rounder to assist in all areas of our branch operations.

This role offers variety and the opportunity to get involved in multiple aspects of the business. From customer service and warehouse support.

So if you are looking for a chance to build your skillset and show your passion for delivering excellence then look no further

**Key responsibilities include**:

- ** Delivering consistent and high-quality service** to our customers
- ** Assist customers with trade counter and phone sales enquiries** and follow up with quotes, pricing and product enquiries in a timely manner.
- ** Accurately enter cash sales**, invoices, purchase orders, transfers and picking slips into the computer system in a timely manner
- ** Arrange credits for incorrect pricing and returned goods** at point of sale; identify reason for credit and rectify problems to eliminate future credits
- ** Assist with periodic stock checks**:

- ** Ensuring sufficient levels of stock** are available and advise purchasing department of stock requirements
- ** Picking and packing of orders** including courier and transport documentation
- ** Checking picked orders and invoicing**.

This is a **hands-on role** that will also require **physical manual handling** for the purposes of preparing customer orders for dispatch as well as receipting and arranging storage of goods in accordance with appropriate procedures.

**About you - Skills and experience**:

- ** Exceptional customer service focu**s, communication and interpersonal skills
- ** At least have 6 months to a year experience** in the warehouse.
- ** knowledge in a fast-paced environment**:

- ** High attention to detail** and solid organisation skills
- ** Ability to work independently**:

- **Able to lift heavy bulky items** to handle stock as well as picking and packing.
- ** Productive and willing team player** with a strong work ethic and positive attitude.
- ** Good computer skills - Knowledge in outlook, excel etc.**:

- ** Current driver’s license** and own reliable transport
- Experience in the Industrial Hose and Hydraulics or similar background **(Desirable)**:

- ** FORKLIFT LICENCE an advantage**

**Benefits**:

- Access to **employee discount on new vehicles**, attractive retail and fleet discount
- 1 paid **Volunteer Leave Day** per calendar year
- ** Parental leave top-up**allowance
- ** Employee Assistance Program** with access to mental health and well-being support initiatives including confidential counselling services
- ** Uniforms supplied** - feel like a team.
- Unlimited access to **webinars, training events and courses**; we promote a culture of continuous learning and assisting you to reach your full potentials.
- ** Recognition programs and incentives** for your performance

**Why us?**

Motion is one of the largest Industrial Hose and Fittings Distributor in Australia and are recognised as leaders in supplying products across a broad range of industries such as Drilling, Mining, Agriculture, De-Watering, Aquaculture, Multi-fluid Transport, Waste Management, Petrochemical, Civil & Construction, Marine, Food & Beverage and Automotive.

With over 1700 staff members in Australia, we promote a culture of continuous learning and assisting you to reach your full potentials. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return.

Join us on this exciting journey of success and growth and let us help you **empower** your career with us

**_ MOTION is an equal opportunity employer_**

**You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to for this position.**
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.