Manager Technical Support

2 days ago

Sydney, Australia NICE Systems Full time

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Manager Technical Support

Location: Salt Lake City, UT

**Major Functions/Responsibility**
- Lead a world-class support delivery team, including active mentorship for growth
- Prioritize, assign, and manage department activities and projects in accordance with the department’s goals and objectives
- Manage resources to provide optimum support for customers ensure defined Service Level Agreements are met
- Coordinate with global leadership team to ensure successful 24/7 global support, and effective handoff of work from region to region.
- Work directly with customers of all levels on escalated issues to manage customer expectations and drive issues to resolution.
- Own internal and external escalation management practices and corresponding communication
- Continuously analyze existing processes and practices looking for ways to improve team operations
- Cross-functional customer coordination with Customer Success, Engineering, NOC, and Operations teams
- Coordinate with product teams to improve customer product experience in order to improve customer confidence and trust
- Participate in all aspects of the talent management process from hiring, onboarding, performance management and terminations
- Participate in and lead strategic projects focused on improved customer experience and organizational effectiveness.

**Required Education, Experience, and Specific**Job-Related** Skills**
- Bachelor’s degree in Computer Science, Business Information Systems or similar field or equivalent work experience required
- 6+ years in a technology related field
- 1+ years as a people manager with direct management of support delivery teams
- Demonstrated ability to effectively lead a team to deliver on Service Level Agreements
- Demonstrated ability to facilitate collaboration and achieve consensus in cross-functional teams.
- Exceptional verbal and written communication, customer service, troubleshooting, and organizational skills required
- Experience driving cross-functional initiatives, including collaboration for support & engineering process improvements
- Solid understanding of TCP/IP fundamentals

**_About NICE _**
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. _
- Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. _
- NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law._

  • Technical Support Manager

    1 week ago

    Sydney, Australia Latitude IT Full time

    Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences. **Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...

  • Manager, Technical Support

    12 hours ago

    Sydney, Australia Smartsheet Full time

    **Manager, Technical Support - APJ (GL7)**: at Smartsheet Sydney, AU Smartsheet is seeking a** Manager, Technical Support** to join the global support team, based out of New South Wales. We are seeking a highly motivated, proactive individual with demonstrated leadership skills interested in enhancing those skills further. You will have a history of...

  • Technical Support Manager

    4 days ago

    Sydney, Australia iManage Full time

    We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more._ **Being a Technical Support Manager at...

  • Manager, Technical Support Management

    6 days ago

    Sydney, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Technical Support

    4 days ago

    Sydney, New South Wales, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Manager, Technical Support

    6 days ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: Reporting to the Sr. Manager, APAC Customer Support, the primary...

  • Technical Support Manager, Clerk Grade 7/8

    6 days ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Technical Support

    2 weeks ago

    Sydney, New South Wales, Australia Husqvarna Group Full time $60,000 - $120,000 per year

    To provide local technical support and assist with customer development in the areas of product knowledge, technical updating and technical knowhow.Last date to apply:13 November 2025

  • Technical Support Specialist

    4 days ago

    Sydney, Australia Penske Full time

    **Your new opportunity**: We have a career opportunity for a **Technical Support Specialist **to join our high performing national Off-Highway Engineering & Technical Support team, based at Kings Park. In this role you will: - Provide technical support to Penske's Defence Programmes Group (DPG), OEMs and end customers in the Marine & Defence market within...

  • Technical Support Engineer

    2 days ago

    Sydney, New South Wales, Australia Microsoft Full time $90,000 - $120,000 per year

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...