Account Manager

1 week ago

Sydney, Australia OpenTable Full time

About OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable's software seats more than 1 billion people annually and helps more than 50,000+ restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximise revenue.

As an employee of OpenTable, you will join a global network that includes OpenTable and KAYAK's portfolio of metasearch brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all benefit from using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

Role & Responsibilities

Reporting to the District Manager, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants.

Successful Account Managers will meet and exceed goals on a monthly, quarterly, and annual basis. Meeting your goals is centred around your ability to:

- Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
- Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
- Maintain an experienced level of understanding of all products and services that OpenTable offers.
- Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
- Share and implement standard methodologies with members of the sales and restaurant relations team.
- Be highly visible and frequently face-to-face with our customers in the field.
- Stay current with organisational changes, initiatives, and vision.
- Work collaboratively with colleagues and key internal stakeholders
- You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential..
- You are curious, humble and have an eagerness to learn
- You are able to effectively influence and use data to guide your decisions
- You're self-motivated and have the grit necessary to thrive against ambitious expectations.
- You naturally communicate well, and can establish trust with people genuinely and quickly.
- You are proficient in use of Google Suite, and Salesforce CRM

**Benefits**:

- Work from (almost) anywhere
- Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
- Annual Health and Wellness Reimbursement.
- 1 floating day off per year to celebrate your birthday or another occasion of your choice
- Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work).
- Paid volunteer time.
- Weekly catered office events.
- Ongoing Learning and Development opportunities.
- Universal Paid Parental leave.

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