Service Desk Officer

5 days ago

Adelaide, Australia SA Government -COURTS ADMINISTRATION AUTHORITY Full time

**Courts Administration Authority**
**Job reference**: 685035
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

The Service Desk Officer plays a key role in delivering responsive and customer-focused ICT support to all IT users across the CAA. This position is responsible for receiving, logging, and resolving service desk incidents and requests, providing Tier 1 and, where appropriate, Tier 2 support for a wide range of court-related technologies, including desktop and mobile devices, Microsoft platforms, case management systems, courtroom audiovisual equipment and in-court technologies.

There are 2 temporary positions available for up to 12 months.

**Special conditions**:

- Appointment is under the _Courts Administration Act 1993_. Terms and Conditions of employment are governed by the _Public Sector Act 2009._
- Appointment is dependent upon a current National Police Certificate that the CAA finds satisfactory.
- As a justice agency, the CAA may receive details of spent convictions as part of any Criminal History Screening and use this information in the selection process.
- May be required to participate in a roster system between the hours of 8.00 am and 6.00 pm Monday to Friday and/or participate in a roster to provide after hours on-call services or weekend work.

**Remuneration**:
ASO3 ($67,589 to $72,033 per annum)

**Enquiries**:
Sofia, Manager Service Desk

**Additional information**:
The CAA is committed to creating a workforce which reflects the wider community, as well as providing a working environment which embraces and values diversity and inclusion.
People with a disability are encouraged to apply.

For further information about the CAA please visit the **CAA website**

**Applications close**: 27/07/2025 11:00 PM

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