Workplace Services Coordinator

About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

About the Role

The Workplace Services Coordinator is responsible for supporting employees by ensuring timely and effective delivery of property-related services, including emergency assistance, maintenance coordination, invoicing, and supplier management.

Operating across multiple sites in Australia and New Zealand, the role encompasses oversight of all facets of building operations and essential services. A central focus will be placed on incident management, the enhancement of workplace processes, effective oversight of claims providers, and ensuring that all premises operate to the highest standards of safety, functionality, and service excellence.

Key Responsibilities- Coordinate facilities requests, office changes, and site maintenance across AU/NZ locations- Support workplace emergency protocols, incident management, and change communication- Manage supplier relationships, process invoices, and monitor workplace budgets- Administer the OfficeMaps booking system and maintain Workplace Services knowledge hub- Track and report greenhouse gas emissions, contributing to climate disclosures and ESG scorecards- Assist with document processing, governance meetings, and employee communications- Contribute to continuous improvement initiatives and support WHS policies- Provide event support for EAs and LS when needed

What You Bring- Proven experience in coordinating facilities operations, including oversight of maintenance activities and management of trades or technical service providers- Demonstrated capability in handling complex property-related matters involving multiple stakeholders, such as landlords, service providers, and internal teams- Solid track record in managing budgets and cultivating effective supplier relationships to ensure service quality and cost efficiency- Intermediate proficiency in MS Excel, Word, and PowerPoint- Proven ability to manage multiple stakeholders and prioritise competing tasks- Analytical thinking and creative problem-solving skills- Passion for sustainability and interest in ESG frameworks

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
- Discretionary bonus scheme- Career pathways, including local and global mobility opportunities- Leading Learning Platforms and support in professional development- Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at


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