Sales Contact Centres Campaign Manager

2 weeks ago

Melbourne, Australia Optus Full time

**Sales Contact Centres Campaign Manager**:
**Date**:19 Nov 2024

**Location**: Melbourne, Australia

**Company**:Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We are seeking a dynamic and experienced Sales Contact Centres Campaign Manager to lead and manage the delivery and sales execution of all data-driven campaigns, lead-generated, and organic inbound activities executed via our contact centres (Onshore and Offshore, including messaging) and online sales platforms via digital direct marketing formats - eDM, DM, SMS, and other digital delivery platforms. **Please note - this role is a 12 month fixed term contract.**

**The day to day**
- Support All Contact Centre Teams, Consumer Acquisition, Business Acquisition, Business and Consumer Community of Experts, Retention and Acquisition Messaging Teams.
- Build the business intelligence capabilities of the Digital Sales channel, working with other channels and departments across Optus
- driving insights to provide a seamless channel-agnostic purchasing experience for its customers and prospects.
- Build and manage channel forecasts of outbound generated activity into sales teams.
- Ensure traffic and campaigns are aligned with Annual Operating Plan (AOP) sales objectives.
- Oversee the implementation of offers within Contact Centres.
- Collate and summarise campaign results data across multiple sources and develop recommendations for improvements.
- Work with Product Marketing and Customer Engagement teams to identify new campaign opportunities using a data-driven approach.
- Provide thought leadership in identifying digital sales opportunities and making business cases to pursue them.

**Why you are a fit for this amazing role**
- Extensive professional experience in a sales/marketing or related environment.
- Demonstrated experience in leading significant operations (staff and budgets) and reporting on performance.
- Proven experience in influencing senior management and managing the impact of change.
- Strong capability in continual improvements in cost management and maximising resource utilisation.
- Excellent communication and influencing skills.

**What’s in it for you?**
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn an MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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