Contact Centre Manager

6 days ago

Melbourne, Australia Invisible Partners Full time

Join a global market leader with a stellar reputation for excellence
- Lead, coach, manage and develop a regional based team
- Autonomous permanent role. Melbourne based.

**About Us**

Festo is a leading worldwide provider of automation technology for factory and process automation.

We are a global market leader, with 50 years’ experience and a strong reputation for our innovation and problem solving in pneumatic and electric automation and having a unique range of industrial training and vocational education programs.

**Why choose to work for Festo?**

Today, around 20,000 employees worldwide are working on achieving our vision of inspiring enthusiasm for industrial automation with intelligent and intuitive solutions.

We want to be at the forefront so that we are equipped to handle the constantly changing requirements in our market.

Our global goal is to maximise productivity and competitiveness for our customers.

Are you curious, courageous and adaptable? Do you relate to our values - ambitious, determined, visionary, dependable and value each other?

Our employees are an integral part of our success story and they’re writing their own success stories as well. Working at Festo allows you to do just that. After all, innovation requires freedom and security.

**About the role**

Based in Melbourne, but working across a number of regional locations, this role will see you lead, coach, manage and develop a team, whilst developing strategic customer plans and ensuring that the commercial sales process runs smoothly.

More specifically, your key responsibilities will include:

- Lead, coach, develop and manage our Care Team in SEA and Pacific
- Development and implement team targets aligned to objectives and strategic plans
- Ensure that the Team effectively supports customers’ at all times, with calls, quotations, orders process times, managing commercial complaints, etc, in line with agreed Service Level Agreements
- Manage continuous improvement across the team supporting changing market dynamics
- Develop and further extend the cooperation between our Sales and Technical teams
- Define Service Level Agreements
- Keep up to date with market trends in customer contact and support via continuous improvement of processes, tools and systems
- Some travel will be required for this role (few trips per annum)

**What will you bring to Festo?**

Our curiosity has made us a driving force in automation technology for decades. We want to keep the world moving, so we’re looking for unconventional thinkers, inventive talents and team players - in other words, people who can make a real contribution.

What else will you bring?
- A proven track record of success managing and developing regionally based teams, gained from within a sales / contact centre environment
- A strong understanding and capability to develop and manage operational plans and KPI’s
- Possess excellent communication, organisational and planning skills
- Be highly customer and process orientated
- Able to work to deadlines
- Have the ability to operate independently / autonomously

**What we offer**

We offer exciting career opportunities, inspiring work experiences and a fun engaging work environment. Some of our benefits include:

- Focused strategic plans and direction in place
- Regional market role
- Competitive salary package + incentive
- Hybrid work potential
- Work equipment - Laptop and mobile

**How to apply

  • Contact Centre Manager

    1 week ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • Contact Centre Manager

    4 days ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Contact Centre Operations Manager

    2 weeks ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    Based in the Victorian Contact Centre location - Bring your experience to a fast-growing, industry leading organisation - Highly attractive salary package - Benefits - FREE GYM MEMEBERSHIP **The Role** The **Contact Centre Operations Manager** is responsible for leading all contact centre operations, day-to-day performance, team leadership, and service...

  • Supervisor - Contact Centre

    7 days ago

    Melbourne, Australia Marie Stopes Australia Full time

    Opportunity to join management function of a successful inbound Contact Centre - Make a difference to the lives of Australians seeking access to our services **About MSI Australia** MSI Australia is an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. We are a nationally...

  • Contact Centre Trainer

    4 days ago

    Melbourne, Australia Lite n’ Easy Full time

    **Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...

  • Contact Centre Administrator

    4 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Contact Centre Administrator

    5 days ago

    Melbourne, Australia Hudson Australia Full time

    Full time permanent role - Mulgrave location - this is an office based role - Working days - Monday to Friday **About the role**: As a Contact Centre Administrator you will be responsible for providing customer service and coordination support within the Commercial division. The purpose of this role is to resolve customer complaints and issues promptly...

  • Contact Centre

    6 days ago

    Melbourne, Australia Dixon Appointments Full time

    $36.34 per hour + Super - Immediate start - 6 months potential extension - WFH Options **Customer Service Officer** - $34.36 per hour + Super - Immediate start - WFH Options **The organisation** A Victorian agency of the State Government that manages and protects Melbourne's major water resources on behalf of the community. **About the role** You will...

  • Contact Centre Lead

    6 days ago

    Melbourne, Australia Startek Australia Full time

    Exciting opportunity to make your mark in Startek - a global company - Melbourne CBD Location, close to public transport - Opportunity to grow and develop your career **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations...

  • Contact Centre Administrator

    4 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...