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Customer Care Officer

2 weeks ago

Adelaide, Australia YMCA South Australia Full time

**Department**: Recreation & Fitness

**Type**: Casual

**Posted**: 25 October 2024

**Closes**: 31 December 2024

**THE ROLE**

We are seeking Customer Care Officers to join us at our gymnastics facility in Glengowrie. YMCA Gymnastics Glengowrie offers a range of gymnastics programs from beginners, including KinderGym and Mini gym, through to recreational gymnastics and competitive gymnastics where students can participate competitively.

Customer Care Officers are the face of our organisation, responsible for ensuring all members and guests receive the highest possible level of service. You will be the first and main point of contact for all Gymnastics Centre members and guests. You will be responsible for cash handling and POS, telephone operation, program information, enrolment sales and enquiries. Your exceptional customer service skills will be challenged through the need to multi-task and problem solve, while always ensuring a positive customer experience.

**ABOUT THE Y**

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. With approximately 1,000 employees (and growing), we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

Our aim is to develop the whole person, helping all South Australians connect with a better life. Not only their physical fitness and capabilities, but also their sense of identity, purpose, hope and dignity; psychological health; resilience; social connectedness; lifelong learning; and their own contribution back into the community. All the elements that together constitute a full, healthy, productive, and satisfying life.

**SKILLS & EXPERIENCE**
- HLTAID009 Perform CPR or equivalent
- Excellent communication and interpersonal skills
- Strong customer service orientation with a friendly and approachable demeanor

**THE BENEFITS**
- The opportunity to join a leading provider of recreation, community, and children’s services.
- Free access to YMCA South Australia’s recreation facilities.
- A culture of empowerment and growth with ongoing opportunities for career development.
- A supportive team of passionate and professional individuals.

**LIKE TO KNOW MORE?**

**HOW TO APPLY**

Please note, only shortlisted applicants will be notified.

**COMMITMENT TO SAFEGUARDING CHILDREN**
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.