Quality Assurance

2 weeks ago

Sydney, Australia ING Group Full time

Quality Assurance (QA) Specialist - Secondment

We have an exciting opportunity for someone who has been using their IDP to work towards the next step in their career with a **12 month secondment** as a Quality Assurance Specialist.

This role sits within our Change & Support Team in Assisted Channels, COO and is for anyone who is passionate about Customer Service and wants to help ING to provide great customer experiences through the feedback provided to our employees.

In this role, you'll be responsible for evaluating customer contacts, and providing QA results to team members to ensure the business is improving on and delivering excellent customer experience across the Assisted Channels, Direct Mortgage and the Customer Solutions Teams.

**What you'll do**
- Completing QA evaluations on all of our customer contact channels using QA definitions and guidelines
- Supporting the QA Program activities to ensure the smooth running of the QA program at all times
- Analysing QA data and providing support to our leadership teams with the aim to improve customer experience and reduce exposure to risk
- Identifying and implementing process improvements & efficiency gains that impact customers and staff

**What we're looking for**
- Demonstrated commitment to providing customer service excellence
- Excellent written and verbal communication skills
- Great interpersonal skills, including the ability to build positive working relationships with both internal and external stakeholders
- A high degree of accuracy and attention to detail
- The ability to take initiative and ownership of tasks and string organisational skills
- Someone who is team orientated
- ING product, process and systems knowledge
- Demonstrated experience in providing and/or coaching would be highly desirable

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

**Need more?**

**Before you apply**

Job ID REQ-10072492

  • Quality Assurance

    1 week ago

    Sydney, New South Wales, Australia Snowy Hydro Careers Full time $104,000 - $130,878 per year

    Start Your Snowy Journey Join the Snowy 2.0 Owner's Team and play a key role in delivering Australia's largest renewable energy project. As a Quality Assurance Advisor, you'll ensure that every aspect of Snowy 2.0 meets project requirements and standards through the proactive delivery of quality assurance programs. Reporting directly to the Quality Assurance...

  • Quality Assurance

    7 days ago

    Sydney, New South Wales, Australia Snowy Hydro Full time $104,000 - $130,878 per year

    Business Unit: Snowy 2.0Date: 23 Aug 2025Requisition ID: 441Start Your Snowy JourneyJoin the Snowy 2.0 Owner's Team and play a key role in delivering Australia's largest renewable energy project. As a Quality Assurance Advisor, you'll ensure that every aspect of Snowy 2.0 meets project requirements and standards through the proactive delivery of quality...

  • Quality Assurance

    7 days ago

    Sydney, New South Wales, Australia Mable Full time

    **Key Accountabilities**:- Develop and manage a comprehensive quality assurance program that meets industry standards, and legislation and enhances customer satisfaction.- Design and deliver technical training modules for new hires and ongoing training for existing staff to ensure high competence in handling customer queries and issues.- Conduct regular...

  • Quality Assurance

    5 days ago

    Sydney, New South Wales, Australia Snowy Hydro Pty Ltd Full time $104,000 - $130,878 per year

    Company description: Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide...

  • Quality Assurance

    4 days ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Quality Assurance & Contract Compliance SpecialistQUALITY ASSURANCE AND CONTRACT COMPLIANCE SPECIALIST – PERSONAL INJURY – SYDNEY or CHARLESTOWNAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. Allianz Australia is a leading global insurance and asset management brand. We hire the very best people...

  • Quality Assurance

    6 days ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Quality Assurance & Contract Compliance SpecialistQUALITY ASSURANCE AND CONTRACT COMPLIANCE SPECIALIST – PERSONAL INJURY – SYDNEY or CHARLESTOWNAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. Allianz Australia is a leading global insurance and asset management brand. We hire the very best people...

  • Quality Assurance

    6 days ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Quality Assurance & Contract Compliance SpecialistQUALITY ASSURANCE AND CONTRACT COMPLIANCE SPECIALIST – PERSONAL INJURY – SYDNEY or CHARLESTOWNAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. Allianz Australia is a leading global insurance and asset management brand. We hire the very best people...

  • Quality Assurance

    1 week ago

    Sydney, New South Wales, Australia Gn Group Full time

    Quality Assurance & Regulatory Affairs Associate page is loadedQuality Assurance & Regulatory Affairs AssociateApply locations Sydney time type Full time posted on Posted Yesterday time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R26106Do you thrive in a fast-paced environment where quality and regulatory compliance...

  • Quality Assurance Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeQuality Full time £50,160 - £59,306

    Quality Assurance and Enhancement LeadDrive the implementation of quality assurance and enhancement strategies to ensure academic excellence.Develop and enforce policies related to collaborative partnerships and higher degree apprenticeships.Collaborate with stakeholders to enhance quality assurance frameworks at faculty and institutional levels.Provide...

  • Quality Assurance Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeQualityAssurance Full time $114,247 - $130,300

    About the RoleThe Assistant Director position in the Quality Assurance team is responsible for leading quality assurance activities and ensuring adherence to regulatory frameworks. This role involves developing and coordinating delivery of annual quality assurance workplans, championing quality assurance in the team, and managing direct reports.Key...