Administrator - Service Operations

4 days ago

Perth, Australia WesTrac Full time

Reporting to the **New Machines Mining Manager,** the **Administrator - Service Operations **plays an integral part in supporting our New Machines Mining branch across a wide range of administrative and customer facing tasks.

In this crucial role, you will support our Customer Coordinators in warranty work orders from creation through to monitoring the order, submitting warranty claims and invoicing of the work orders. This is a role that handles a high volume of tasks and requires attention to detail.

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**Location**: South Guildford.

**Roster**:This is a 6-month fixed-term role. 5/2 Monday - Friday.

**To be successful the following is required**:

- Experience in warranties is highly regarded
- Professional level of computer literacy and data entry skills
- Effective communication skills including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearly
- Customer service orientation
- Attention to detail and accuracy
- Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**
- WesTrac is an endorsed employer for women via _**_WORK180 _**_- who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality._

**Job # 884561

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