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Reception and Admin Support

3 weeks ago

Gregory Hills, Australia Argyle Housing Full time

**Introduction**:
Who are we?

About Argyle Housing

Argyle Housing is a community-managed, not-for-profit, housing organisation. While we provide the bricks and mortar, it is who is inside that matters. We provide a home, not just a house where the home is the foundation from which our clients realise that their best life is possible and can map their journey to achieve it.

Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living.

**Description**:
About you

We are looking for someone who can help us deliver high levels of tenant satisfaction and who can demonstrate actions that will reflect the values that Argyle Housing places on its people, teamwork, and our commitment to superior customer service.

About the role

Contracted position for 12 months, working 21 hours per week, based at our Argyle Housing Gregory Hills office.

Primary Purpose

As Reception & Admin Support your role is to support the Transitions Team who ensure all end of tenancy tasks and processes are followed once received from the client support team to ensure clients have a timely and effective resolution to their tenancy.

**This role will be responsible for**:

- Carry out general administrative tasks that support the Transitions Team and organisational needs.
- Collate paperwork, documentation and evidence in a formal professional bundle for NCAT.
- Track and monitor ended tenancies. (reports receive from CSS).
- Work within relevant systems to manage all general administrative and clerical services, which may include filing systems, raising call logs and work orders, data entry, handling and receipt of monies, maintaining office supplies, banking and maintaining petty cash
- Maintain and update client records and file notes in tenancy management system.
- All other reasonable tasks as directed by manager

**Skills and Experiences**:
Selection Criteria/Essential Skills - To ensure success in this position, you must have:

- Qualification in business administration (desirable)
- Previous experience in a similar role
- Strong interpersonal skills
- Strong organisational and time management skills
- Intermediate to advanced level of computer skills with experience in MS Office
- Ability to develop and produce high quality reports within designated time frames
- Demonstrated understanding of customer service principles

A few benefits of working at Argyle Housing
- Generous salary
- Not-for-Profit salary sacrifice options
- Free Time - One day off a month awarded to each Team Member to rest and recharge
- Staff Recognition and Reward scheme
- Staff Wellbeing scheme
- Volunteer leave
- Reconciliation Action Plan working groups
- Work/life balance

This is an excellent opportunity for those seeking a satisfying and fulfilling role within a supportive team environment, whilst making a positive contribution to the community.

Next Steps

Applications Close

Questions?

Argyle Housing is committed to having a diverse and inclusive team and we welcome applicants of all backgrounds to apply.