Client Success Manager

1 day ago

Sydney, Australia Talent Web Full time

up to $90,000 Inc Super + 12 % Bonus
- Onsite Gym + Discounts to renowned businesses
- Flexible work environment

Our client is a dedicated team within a prominent media organization, focused on supporting small businesses in achieving their digital marketing objectives.

The Client Success Manager plays a pivotal role in managing digital campaigns for a diverse range of small and medium-sized businesses. Collaborate closely with Sales, Account Management, and implementation teams to drive campaign performance and provide top-tier service to clients

**Key Responsibilities**:

- Collaborate with Sales and Account Management teams to oversee digital campaigns for SMBs across various industries.
- Build and nurture lasting relationships with premium customers through regular communication and insightful reporting.
- Collaborate with implementation teams to enhance campaign performance, offering recommendations for achieving campaign goals.
- Proactively monitor campaign performance, swiftly addressing potential issues.
- Stay updated on our suite of products, providing customer solutions to drive future business.
- Assist colleagues in troubleshooting and effective problem-solving.
- Contribute to a positive and collaborative team culture under the guidance of the Customer Success Lead.
- Lead projects and initiatives to streamline processes and enhance business operations.

**Qualifications and Skills**:

- Strong written and presentation skills.
- Effective at addressing customer concerns, building rapport, and solving problems.
- Positive and proactive attitude for meeting deadlines in a fast-paced environment.
- Skilled at cultivating strong relationships across various stakeholders.
- Comfortable adhering to detailed workflow processes.
- Previous experience with digital platforms Google Ads, Meta Ads, Tiktok Ads and/ or programmatic tools

**Benefits**:

- Contribute to meaningful impact within a prominent media organization.
- Access to on-site gym
- Enjoy employee discounts with various renowned brands.
- High-performance environment with excellent career progression opportunities.
- Exposure to a diverse range of digital products and platforms.
- Chance to earn rewards, including a week's worth of holiday.
- Take a personal well-being day each anniversary year.
- Flexible working arrangements based on output.
- Join a dynamic team of passionate and results-driven colleagues.

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