Technician - Field Service

**DESCRIPTION**

**You will make an impact in the following ways**:

- Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customer.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- Complete in workshop repairs as required

**RESPONSIBILITIES**

**Additional Information**:

- Full Time / 38 hours per week
- Afternoon Shift (14:00am - 22:06pm)
- On Call Roster 1 week per month
- Overtime as required - Penalty rates paid for all work above 38 hours
- All your Safety equipment / PPE and uniforms are provided and laundered
- **_Local Valid Drivers License is required_**:

- **_You must be trade certified for NSW_**

**On-Call Responsibility**: Truck Field Service Technicians are typically part of an on-call rotation, where they are responsible for handling emergency service calls outside of regular working hours. This requires being available to respond to breakdowns or urgent repair needs during nights, weekends, or holidays.

**Coordination with Colleagues**: If a technician’s on-call shift clashes with personal plans, they are expected to coordinate with other field service technicians to swap shifts or adjust schedules. This requires clear communication and teamwork to ensure that the service requirements are met without disruption

**To be successful in this role you will need the following**:

- Apprentice Trained Engine Technician (Cert III) or equivalent
- Basic level of workshop or field service experience required
- Basic level knowledge of and/or experience with engine products
- Heavy Vehicle Experience preferred
- HR License preferred

**QUALIFICATIONS**

**Critical Competencies**:

- **Health and Safety Fundamentals** - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
- **Diagnostics Application** - Translates customer complaints to develop troubleshooting plan;troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- **Electronic Service Tool Application** - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- **Product Repair and Maintenance** - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
- **Service Documentation** - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- **Technical Escalation** - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- **Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

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