Service Centre Technician

3 days ago

Coburg, Australia Centorrino Technologies Full time

**WHO WE ARE**

We are a Tech company that specialises in providing timely and reliable technical support to our customers and also help them to build an IT environment that meets their organizations needs of today and prepares them for the organization they want to be tomorrow. With a presence across Australia and NZ and over 200 + employees we work at the forefront of the tech industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.

**OUR CULTURE**

At Centorrino Technologies, we believe in putting our employees first. We are committed to creating a positive and supportive work environment where everyone can thrive. As an award winning and certified great place to work, we are dedicated to fostering a positive culture of excellence and inclusivity. Our team is our greatest asset, and we are dedicated to investing in their growth and development. Together we strive to innovate and push the boundaries of what is possible, while always staying true to our core values.

**AS A SERVICE CENTRE TECHNICIAN YOU WILL...**

Be responsible for
- Provisioning new devices with clients SOE.
- Repairing damaged client machines.
- Coordinating with third parties to repair machines offsite.
- Pick-Up and Delivery of repaired and new machines.
- Assisting the onsite DSO team where required.
- Play a large role in device rollouts.
- Assist procurement team with warehousing and stock movement.

Ownership of Device as a Service (DaaS) program.

**YOUR DAYS WILL INVOLVE**:

- Timely device preparation.
- Timely device repair
- Dealing with 3rd parties
- Secure destruction of data and responsible disposal of eWaste
- Occasional end user support
- Supporting eBay store.

**Requirements**:
**A LITTLE ABOUT YOU**
- Confidence in communication skills both written and verbal with colleagues, clients, and third-party vendors.
- Excellent customer service skills
- Competency within MS Office Suite
- High attention to detail.
- Ability to manage spreadsheets and assets to a high standard.
- Position is fully onsite at CT HQ and on occasion, client sites.
- Own vehicle and drivers licence essential.
- Retail/ecommerce experience.
- Customer Service Experience
- Experience ordering and managing stock/spare parts.
- Interest in IT
- Ability to work well in a small team environment.

**Benefits**

**OUR PERKS INCLUDE**:

- Hybrid work from home / work from Coburg office.
- Training and development - We offer heaps of courses, certifications, and coaching
- Wellbeing Subsidies - You’ll get discounts on your gym, yoga and pilates memberships
- Mac or PC? Your choice
- Cost Price Tech - CT discounts
- Events, Events, Events
- 3pm snack trolley - A cart of goodies with lollies, fruit and other snacks will make its way around the office at 3pm daily
- Everyone has a very personalised career and learning plan. Our commitment is to help you to become the best you can be.

**WHATS NEXT?**

If you are ready for your next challenge at an award winning company that is a certified great place to work, we want to hear from you.

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