Entry-level IT Service Technician

4 days ago

Coburg, Australia Centorrino Technologies Full time

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a Junior IT Service Technician to join our growing team in Coburg.

As a Junior IT Service Technician, you’ll be the first line of support for our clients, delivering exceptional technical assistance and helping ensure their systems run smoothly. Working within our fast-paced Managed Services environment, you’ll gain hands-on experience supporting a variety of IT infrastructures and client environments.

**Requirements**:
**What You’ll Do**
- Troubleshooting desktop, server, and networking issues
- Logging and managing service tickets through our helpdesk system
- Escalating complex issues to senior technicians where appropriate
- Setting up and maintaining hardware, software, and user accounts
- Assisting with onboarding/offboarding processes for clients
- Documenting solutions, configurations, and procedures
- Participating in team training and knowledge-sharing sessions
- Maintaining excellent customer service and communication throughout every interaction
- You’ll be part of a collaborative, client-focused team, where initiative and a willingness to learn are highly valued.

**What You'll Bring**
- A genuine passion for IT and problem-solving
- Some knowledge of Windows desktop environments (Windows 10/11), Microsoft 365, and basic networking concepts
- Excellent communication skills and a friendly, professional manner
- Strong organisational skills and attention to detail
- A customer-first attitude with a focus on resolving issues efficiently
- Ability to work independently and as part of a team
- Willingness to learn and take on feedback
- Australian working rights and a valid driver’s licence (travel to client sites may occasionally be required)

**Benefits**

**Why You'll Love Working Here**:
**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why**:

- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- Note: A valid _Vulnerable People /_ Working with Children Check (WWCC) and Police Check are required._

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