Technical Solution Analyst

2 days ago

Melbourne, Australia MMC Corporate Full time

**Technical Solution Analyst**

**What can you expect?**

Reporting to Technical Solutions Manager under Mercer Global IT, your key responsibilities will include developing and maintaining print and digital operational correspondence for members. The position is responsible for maintenance and support of existing member correspondences for in-house and revenue generating projects to our clients.

**What is in it for you?**

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- 35 hour working week
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues
- Genuine work life balance.
- Flex work environment

**We will count on you to**:

- Provide guidance and advice to project members and influence on methods/ways to properly design, configure and develop complex communication templates
- Develop complex and “smart” member correspondences templates through MS Word Content Controls features in a standardised and structural manner
- Manage activities to investigate, triage, diagnose and resolve complex correspondences related issues
- Conduct scope and solutions analysis for Correspondence projects related activities
- Translate business requirements into technical specifications and provide input into enhancement/modification of DWH for developers to execute.

**What you need to have**:

- Strong SQL skills, ability to perform effective querying involving multiple tables and sub queries
- A self-motivated fast learner with a proactive attitude
- A natural ability to think outside the box to troubleshoot, solve, and avoid problems (a logical a lateral thinker)
- Extensive experience with technical requirements gathering and with creating systems requirements specifications from business requirement
- Advanced Microsoft Word skills (experience using Content Controls and XML highly desirable)
- Experience developing complex print and digital documents or templates using Microsoft Word
- Experience working with Data Warehouses and other centralised data sources
- Experience in project scoping, gathering functional and non-functional requirements and mapping out processes.

**What makes you stand out?**
- Excellent eye for detail
- Experience with Superb/Calibre/Sonata
- Salesforce Marketing Cloud experience
- An understanding of superannuation administration processes and principles
- Working in an Agile environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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