Facs Operations Manager

Operations Manager, Community Services

Full-time - Permanent

Sunshine, VIC

**About the Organisation**:
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

**About the Role**:
The Operations Manager, Community Services Victoria provides management of programs offered from Victoria and is part of the Service and Operations division of Baptcare. This involves leading staff in the provision of care to children, young people, and their families, managing operational relationships within the sector, leading strategic Baptcare initiatives, and managing operational budgets.

The Operations Manager role has a business focus to lead and deliver customer-centric services in a competitive environment and build and maintain effective relationships with external stakeholders in identifying and pursuing funding opportunities. This is a lead role in the identification, trial, and implementation of evidence-based programs across Out of Home Care, Family Services, Family Violence, early intervention, and family preservation services.

**Key Selection Criteria**:
Comprehensive understanding of the Disability, Child, Youth, Family Services sector, including Child Protection, and the requirements of the Children, Young Persons and Their Families Act 1997, the Disability Services Act 2012, the Mental Health Act 2013, and other key legislative reforms.

Proven expertise in leading collaboration within and across community-based and government organisations.

Adeptness in networking and engaging in high-level professional liaison with external stakeholders such as tertiary institutions.

Proven capability to identify, trial, and implement evidence-based operations.

Skill in providing a high level of supervision and support to staff, including performance development and performance management issues.

Competence in managing the budgeting and financial operations of a multi-disciplinary team.

Demonstrated capacity to achieve operation goals and targets within budget and timelines.

Alignment and commitment to Baptcare’s Mission, Vision and ValuesProficient at creatively solving challenges to improve care quality, operational efficiency, and resident satisfaction.

Alignment and commitment to Baptcare’s Mission, Vision and Values

**About You**:
You are passionate about continuing to grow your career in the Family and Community Services space. Solutions focused and up for making a difference, you align your approach to strategy to achieve organisational and divisional goals.

**You will ideally bring the following**:
Comprehensive knowledge and understanding of the not-for-profit sector and the operations of Federal and State governments, including their associated values and principles.

Exceptional business acumen with the ability to effectively manage and lead in a not-for[1]profit context.

Proficiency in political awareness with an understanding of the political landscape and how it relates to the not-for-profit sector.

Practical expertise in family services or a related field in community well-being, with a strong track record of success.

Proven experience in collaborating with diverse and disadvantaged communities to deliver meaningful and impactful solutions.

Flexibility and adaptability to excel in a dynamic and potentially ambiguous work environment, with a demonstrated capacity to respond effectively to change.

Satisfactory National Crime Check, renewed every three (3) years.

COVID-19 Vaccinations per Baptcare’s Vaccination Policy.

Current Driver’s License.

Current AHPRA Registration.

Full and ongoing Right to Work in Australia.

**How to Apply**:
Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get two COVID vaccinations.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.