Client Services Officer

1 week ago

Sydney, Australia NSW Government -icare Full time

Provide relevant data to support the Medical Assessment Panel decisions
- 12 Month Fixed Term Contract, 35 hour working week
- **Hybrid working environment, offering starting salary of $93,295**

**About the Role**

Coordinate medical examinations for Dust Diseases Care (DDC) clients with various providers in an efficient and timely manner using analytical skills to interpret medical information and provide quality, consistent and relevant data to support the Medical Assessment Panel decisions.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Client Services Officer** you will:

- Coordinate medical examinations effectively and efficiently using screening providers and Lung Screening services to meet the needs of our clients and case manage matters which may impact on the determination of Clients’ medical condition.
- Coordinate lung screen visits and liaise with local councils and business chambers to locate and secure the most suitable facilities for Lung Screen services.
- Prioritise workloads and workflow to ensure customers receive the right information in a timely manner.
- Liaise and collaborate with clients, their families, employers and multiple jurisdictions / medical service providers to obtain medical information and records in accordance with the privacy and freedom of information procedures.
- Maintain up to date information to enable decisions about appropriate next steps, complying with systems and processes, to ensure that all information is accurate, stored correctly and accessible to the wider team.

**Skills & Experience**
- Similar administrative based role where you operate with agility and flexibility
- Ideally with a medical/health background and/or comprehensive understanding of medical terminology
- Excellent analytical, client service and administration skills.
- You are empathic and compassionate and able to work with clients and their families as they manage a dust disease illness.
- You have excellent time management skills and are able to juggle priorities in a fast-paced environment
- Your ability to liaise and coordinate with many internal and external stakeholders and service providers is second to none, as are your superior communication skills

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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