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F&b Reservations Agent
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**Job Number** 23063814
**Job Category** Food and Beverage & Culinary
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Are you excited to work and create those epic moments for guests at our multi-award-winning venues? Come and join the largest hotel network in the globe at W Melbourne
**Why Join W Melbourne?**
- Work for the Largest Hotel Network in the world
- Advance your Hospitality Career Globally with Marriott Program.
- Join a Multi Award Winning Hotel with a Two Hatted Restaurant, Award Winning Event Spaces, and Award Winning Bar Design
- Competitive Salary and Exclusive Staff Benefits and Global Marriott Discounts
- Birthday Leave for your Birthday
**HOTEL OVERVIEW**
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
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Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest B&F reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer any questions relating to each venues concepts, menu offering, dietary requirements, group reservations policy and support with the creation of the venue event orders.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
