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Manager - Security Governance & Customer Trust
2 weeks ago
**Join us on our mission to make a better world of work.**
Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, Unilever, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.
Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world's top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.
Culture Amp is looking for a **Manager - Security Governance & Customer Trust **to lead the development and delivery of the Culture Amp cyber security governance framework and ISMS, awareness program, customer trust program, and supplier security risk management capability. This person will lead the global sales security enablement team by ensuring the timely and accurate responses to customer questionnaires relating to Culture Amp's security and privacy practices.
Responsible for the ongoing governance of security including embedding an overarching Security Framework that provides oversight of our policies, standards, and supporting procedures. This includes the maintenance of the Information Security Management Systems (ISMS) and identifying our security maturity and continuous improvement activities. Being a key leader in the implementation of a strong security culture, you will track and monitor the implementation and management of security solutions, as it relates to the ISMS and security governance, as well as review the information security strategy & roadmap to ensure it aligns with our Security Framework and maturity targets.
For the Culture Amp security education and awareness program, you will be required to provide a wide-reaching education campaign including regular phishing simulations, the maintenance of both induction and annual training modules in our PSAT tool, how-to confluence articles, and an annual security awareness month program. You and your team will help Campers understand their role in safeguarding information, technology, and services. Monthly metrics will be compiled by you and presented to the Executive team to demonstrate the progress of the program.
You will oversee the timely support of customers and respond to their queries regarding due diligence and responsible for developing customer trust. Alongside your team, you will be happy to get your hands dirty, using our library of information to respond to our customers and taking the initiative to work with other departments within Culture Amp to find answers to any unknown questions. Monthly metric reporting for the Executive team will help you to understand the growth in customer support and ensure the timely completion of questionnaires.
On the flip side of the coin, you will drive and develop a capability that allows Culture Amp to do its own due diligence, support procurement activities, and assess supplier security risks to protect Culture Amp and its customers. Owning both parts of a similar process (customer due diligence and Culture Amp due diligence you will find synergies and automation opportunities to help us do what we do faster, better, and to create customer and camper delight) to help us manage our security risks.
**Your role in the Camp**
- Lead Security Governance and build a strong security culture
- Oversee the cyber education and awareness strategy and corresponding activities.
- Be a trusted security advisor to our customer facing teams
- Build customer relationships and trust in every interaction with sales, customer success, and directly with our customers
- Keep a sound and up to date understanding of security and privacy controls, and their current state at Culture Amp.
- Work closely with the Risk team and business partners to identify supplier security risks and opportunities to mitigate or transfer security risks.
**What you'll bring to Culture Amp**
- Experience in communications
- Experience in RFP management and solution sales
- A good understanding of security and data privacy frameworks, and the security controls and compliance requirements for various frameworks and regulations such as SOC2, ISO27001, and GDPR.
- Solid security literacy.
- Strong deductive reasoning and problem solving skills.
We believe that inclusive businesses are better, not just for "company results", but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better wor
