Customer Success Associate I

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

**What you'll do at Jamf**:
At Jamf, we empower people to be their best selves and do their best work. The Customer Success Associate I (CSA I) position works within the Customer Success Department and operates on a team servicing Jamf customers across all of Jamf's products. They are responsible for executing customer engagement activities and adoption tasks, with the goal of customer retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction through periodic check-ins, outreaches, and maintenance tasks. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The role is expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve our customer's goals

**Responsibilities**
- Manage customer satisfaction through exceptional service and attention to detail with the goal of customer retention
- Nurture and help customers navigate end goals to ensure success with Apple and Jamf
- Identify and facilitate opportunities for customer growth and engagement with Jamf
- Advocate customer needs/issues cross-departmentally
- Understand and promote the value of Jamf products and services to customers
- Other duties and special projects as assigned

**Requirements**:

- Proven ability to communicate technical topics to both technical and non-technical audiences (required)
- Experience in a Customer Service role (preferred)
- General Experience with macOS, iOS, and tvOS (preferred)

**Organizational Requirements**
- Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
- Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
- Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

**Skills**
- Strong Communication Skills
- Excellent Interpersonal Skills
- Excellent Organizational Skills
- Strong Customer Service Skills
- Ability to communicate complex technical terms in an easy to understand, non-technical manner
- Ability to interact effectively with co-workers in a result driven culture
- Self-starter, energetic multi-tasker, highly motivated and team player
- Good Listening Skills
- Ability to engage with and establish trust and rapport with customers and employees
- Ability to work independently and as part of a team
- Ability to multi-task and prioritize duties
- Strong attention to detail

**How we help you reach your best potential**:

- Recently named a Best Workplace in Technology, Fortune Magazine 2021.
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our more than 90% employee retention rate agrees
- You will have the opportunity to make a real and meaningful impact for more than 50,000 global customers with the best Apple device management solution in the world.
- We put people over profits - which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.

**You are the right kind of Jamf if**:
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who just wants to do the right thing.

**Why Jamf?**
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We strive to do what's right - for our customers, our employees, and our communities. In the spirit of our values of selflessness and relentless self-improvement, we seek to learn, engage, and grow. We better ourselves