Customer Success Engineer

Overview

SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

SafetyCulture is among the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often

As we continue to scale, we’re looking for a Customer Success Engineer to join our team. Reporting to the Manager of Customer Solutions & Implementations, you’ll work directly with customers and partner with internal teams to scope, design, and build workflows that maximise value from the SafetyCulture platform. With a collaborative and customer-focused mindset, you’ll apply your technical skills to help customers achieve their goals while developing your expertise in a front-facing engineering role at one of the world’s fastest-growing SaaS companies and Australian Tech unicorns.

About you

- Confident translating technical & non-technical requirements and communicating effectively with technical and non-technical stakeholders and customers
- Experience writing SQL queries, building automations using Workato, optimising relational database architectures, data models and data warehouses
- Strong organisational skills, working with numerous customers with the ability to switch context with speed throughout the day to navigate concurrent tasks of varied priority
- Comfortable with a scripting language e.g. Python, JavaScript, Ruby
- Flexibility to understand and work within a wide variety of organisations’ architectures, best practices and processes
- Confident with reading API documentation, and integrating with APIs
- Experience with software development or data analytics preferred

How you will spend your time

- Partnering with our Customer Success team to build technical solutions for our managed customers
- Establish a new framework for training-related integrations for the SafetyCulture platform
- Partnering with our Sales team to help communicate the technical side of our platform offering (Security, APIs, Cloud solutions)
- Leveraging your skillset to help the team reach their goals. This could include writing scripts to extend the platform’s capability for a customer’s specific use case or guiding customers on how to extract data for enhanced reporting in BI tools.
- Partnering with Customer Success Managers to help implement solutions for our customers; You will act as a conduit between Sales, Success, Product and Engineering
- Working closely with our API and Integrations Engineering Team to communicate customer requests and improvements
- Consulting with our customers about how to implement their integrations effectively

What Do I Get Access To When Working at SafetyCulture

- Equity with high growth potential, and a competitive salary
- Access to professional and personal training and development opportunities
- Participation in hackathons, workshops, and lunch & learn sessions
- Community involvement, open source work, attending talks and events, and experimenting with new technologies

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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