Customer Success Associate

2 days ago

Sydney, Australia Hatch Full time

** This role is at Automic Group (not for Hatch)**

Hatch is supporting Automic Group to find a great Customer Success Associate to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

**About the role at Automic Group**

As a Customer Success Associate, you will join our young, dynamic and experienced Customer Success team, sharing in our success as we redefine the registry experience and create a truly unique and enviable customer success experience.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Social skills - Behaves and communicates effectively in different social situations and with a variety of different people
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone..

**Salary**: $65,000.00 - $90,000.00 per hour

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