Client Support Officer

3 days ago

Callaghan, Australia University of Newcastle Full time

**About us**:
Across our campuses in Newcastle, the Central Coast, Sydney, and Singapore, the University of Newcastle supports over 37,000 students and employs more than 2,500 staff.

Our Digital Technology Services team offers a collaborative and supportive environment, where we are committed to customer service and continuous improvement. If you thrive on challenges, value diverse perspectives, and have a growth mindset, you'll be a great fit with us.

**The role**:
As a Client Support Officer, you will have the opportunity to work across multiple support zones and engage with staff and students across the University.

Some of your key responsibilities include:

- Setting up, supporting, and maintaining laptops, printers, and other IT equipment.
- Maintaining/updating knowledge base articles

A more comprehensive list of responsibilities can be viewed in the position description.

This is a permanent, full-time role, working a rotating roster between 8 am - 6 pm, Monday to Friday. You will be based at our Callaghan Campus, located on Awabakal and Worimi land.

Please note that walking some distances on campus and lifting equipment is an inherent part of this role.

**About you**:

- Relevant qualifications and experience in IT Support Services.
- Exceptional communication and interpersonal skills, with the ability to translate technical information to non-technical audiences.
- Proficiency in diagnosing and resolving issues with end-user technologies, including PC and Mac systems, Microsoft Office suite, and mobile devices.
- Strong customer service and IT service management skills.

**Additional requirements**
- Availability to work on a rotating roster (8 am - 6 pm, Monday to Friday):

- Week 1: 8 am - 4 pm
- Week 2: 9 am - 5 pm
- Week 3: 10 am - 6 pm
- Current work rights in Australia. Visa sponsorship is not available for this position.

**Remuneration and benefits**:
The salary for this position will range from $ 77,858 to $ 90,316 + 17% superannuation, commensurate with skills and experience.

We also offer additional perks such as extra leave, flexible working options, and staff discounts. For more details, explore our Benefits at a Glance page.

**How to apply**:
Please include the following:

- Your resume.
- A cover letter (no more than 2 pages) outlining your interest in the role and how your skills and experience align with the position’s requirements.

**Applications close**: 13th October, 11:59 PM (AEDT).

**Contact Us**:
LI-JN1

  • Professional Experience Support Officer

    1 week ago

    Callaghan, Australia University of Newcastle Full time

    **Contribute to students’ career readiness and educational success**: - ** A role that combines student engagement, administration, and industry collaboration**: - ** Support meaningful, real-world learning experiences.** **The Role** As the Professional Experience Support Officer, you will play an integral role in coordinating student placements and...

  • Risk Business Support Officer

    1 day ago

    Callaghan, Australia University of Newcastle Full time

    **Deliver meaningful support.**: - ** Enable risk-informed decision making.**: - ** Contribute to initiatives that protect and enhance the University's operations and reputation.** Are you highly organised, confident with data, and experienced in supporting risk or insurance functions? Join a newly structured Risk team supporting university-wide...

  • Conversion Officer

    1 week ago

    Callaghan, Australia University of Newcastle Full time

    Support the successful conversion of prospective students from initial enquiry to course enrolment - Full time continuing opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts - Future Students is offering the opportunity to join a collaborative and high-performing...

  • Library Officer, Content and Discovery

    5 days ago

    Callaghan, Australia University of Newcastle Full time

    Support access to scholarly resources, empowering students and staff in their learning, teaching, and research - Full time, fixed term (until April ’26) opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As a Library...

  • Administrative Officer

    1 day ago

    Callaghan, Australia University of Newcastle Full time

    **Manage exciting projects, events, and initiatives that shape the next generation of educators**: - ** Collaborate with an** **engaged team of academics and professional staff** d**edicated to excellence**: - ** Permanent part time position 28 hours per week, flexible delivery** **Support visionary leadership and drive initiatives in education** Are you...

  • Grants Funding Officer

    3 days ago

    Callaghan, Australia University of Newcastle Full time

    Identify, evaluate and promote funding opportunities to academic staff/researchers. - Part time (0.4 FTE) fixed term (until July ’26) opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As Grants Funding Officer, you will...

  • Venues and Events Officer

    3 days ago

    Callaghan, Australia University of Newcastle Full time

    **Be part of a nimble, supportive team focused on collaboration and innovation.**: - ** Experience the satisfaction of managing venues that host impactful events.**: - ** Work in a fast-paced role where no day is the same** Are you a master of logistics, coordination, and creative problem-solving? If you thrive in dynamic, fast-paced environments and...

  • Technical Officer

    1 day ago

    Callaghan, Australia University of Newcastle Full time

    **Be part of a cutting-edge Simulation Learning Environment**: - ** Expand your technical expertise, engage in continuous learning, and take on new challenges**: - **Influence the quality of education for future nurses and midwives**: - ** Full Time position with flexibility for part time/job share** **Be challenged and imagine with us** We are seeking...

  • Grants Officer

    3 days ago

    Callaghan, Australia University of Newcastle Full time

    Provide advice and administrative support for the University’s research activities - Full time continuing opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As a Grants Officer (Post-Award), you will provide guidance and...

  • Grants & Sponsorships Officer

    3 days ago

    Callaghan, New South Wales, Australia UNSA - University of Newcastle Students' Association Full time $60,000 - $80,000 per year

    Grants & Sponsorships Officer (0.6 FTE, Fixed Term) Location: Callaghan Campus, Newcastle, NSW Applications assessed on a rolling basis – Apply early Final closing date: 3 weeks from date of advertisementAre you a skilled grant writer and sponsorship expert with a passion for securing funding that makes a real impact? UNSA (University of Newcastle...