Housing Officer

**Introduction**:
**Join us and share our Vision**:
‘All people affordably housed in neighborhoods that support life opportunities’
Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.
We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.
**Description**:
The Opportunity
Join our dynamic Housing Services Team as a Housing Officer, where you'll play a pivotal role in delivering specialist expertise and high-quality housing management services to our residents. This position offers an exciting opportunity to provide professional, responsive, and customer-focused support, ensuring residents are well-informed of their rights and responsibilities. You will excel in managing tenancy agreements, resolving resident concerns, enforcing rental policies, and fostering a positive community environment. By collaborating with internal teams and external agencies, you'll contribute to sustaining tenancies and enhancing the overall resident experience, all while aligning with Housing Choices South Australia’s values and objectives.
What you’ll do
- Provide timely, accurate, and clear communication with residents to address concerns and queries.
- Manage tenancy agreements, including rent collection, income reviews, and tenancy inspections.
- Resolve resident complaints proactively and enforce rental policies as needed.
- Collaborate with internal teams and external agencies to support and sustain social housing tenancies.
- Contribute to a high-performing, collaborative team environment.

**Skills and Experiences**:
**What you'll bring**:
You will bring a deep understanding of tenancy legislation, strong experience in housing management, and exceptional communication skills to effectively manage and support our diverse resident community.
- Relevant qualification in Social Housing, Community Services, or equivalent experience.
- Experience managing a sizeable portfolio of tenancies and handling complex housing management issues.
- Exceptional customer service skills with the ability to manage challenging customer/client interactions.
- Experience in navigating complex and challenging housing management issues, including eviction processes and court proceedings (desirable).
- Highly developed communication, mediation, and conflict resolution skills, along with strong organizational and problem-solving abilities.

What we offer in return
- 5 Weeks Annual Leave
- Flexible working arrangements
- Salary Packaging for living expenses, meal, and entertainment expenses
- Excellent career development opportunities
- Recognition program
- Salary Continuance Insurance
- 16 weeks paid parental leave
- Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
- Agree and comply with Child Safety policies and procedures
- Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply
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We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.