Adviser Support Manager

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Role

As the Adviser Support Manager, you’ll work with key advisors and practices to action operational outcomes to support and develop key relationships between Resolution Life and key advisers.

As someone with deep understanding of the levers of Life Insurance policies, this role will support advisors through key moments to retain, develop and execute on customer outcomes.

Working with an extended team in Resolution Life including Partnerships, Product, Underwriting, Marketing and Operations to ensure we respond within SLAs and maintain high levels of satisfaction.

Some of the things you will be accountable for include:
- The ability to identify existing relationships to nurture and build trust with key advisers- Understand drivers of satisfaction and dissatisfaction for advisors and proactively manage expectations and service outcomes to overcome.- Think strategically to marry solutions with business partner needs- Execute key quotation, service queries to support advisors while maintaining excellent relationships and communications along the way- Be the voice of the Adviser and deliver feedback into the business to drive exemplary product and service standards to the market.- Utilise data to respond to advisor sentiment to drive significant uplift in satisfaction scores.- Be up to date with current market conditions and competitor trends to deliver to Resolution life advice partners and key stakeholders.- Develop and nurture relationships with cross functional teams including Underwriting, claims, operations to streamline processes and enhance customer service.- Understand market trends and deliver strategies to improve market relationships.

What you bring:
- Product, technical and competitor knowledge.- Strong knowledge of life insurance product value chains, distribution channels and market dynamics- Proactive relationships with industry working groups and associations to drive outside in thinking- Excellent communication, negotiation and interpersonal skills- Ability to thrive in a fast paced, dynamic environment and comfort in a changing environment.

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports hybrid working arrangements, combining the flexibility of virtual remote work with the collaborative benefits of in-office time. We have seen and experienced the wellbeing and benefits that come from a harmonious balance of virtual and in office working arrangements that deliver customer outcomes, team culture and personal flexibility.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

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