Reservations Coordinator

**Job Title**: Reservations

**Location**: Iron Creek Bay Estate

**Job Type**: Full-Time

**About Us**:
Iron Creek Bay Estate is a premium destination known for its stunning waterfront views, exceptional hospitality, and unforgettable guest experiences. We pride ourselves on delivering top-tier service and creating a welcoming environment for all our visitors.

**Job Summary**:
**Key Responsibilities**:

- Maintain and update reservation systems with accurate guest information.
- Respond promptly to guest inquiries, providing detailed information about room availability, rates, and packages.
- Work closely with the front desk, housekeeping, and other departments to ensure guest satisfaction.
- Upsell hotel services and packages to maximize revenue opportunities.
- Monitor room availability and adjust bookings to optimize occupancy.
- Manage group bookings and coordinate special requests with relevant teams.
- Resolve any booking-related issues or discrepancies proactively.
- Generate reports on reservations, occupancy, and revenue as required.

**Requirements**:

- Previous experience in a reservations, front desk, or customer service role (hospitality experience preferred).
- Proficiency in reservation management software (e.g., Opera, RMS, or similar systems) and MS Office.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle high-pressure situations with professionalism.
- Customer-centric mindset with a passion for delivering exceptional service.
- Availability to work flexible hours, including weekends and holidays.

**What We Offer**:

- Competitive salary and benefits package.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- The chance to be part of a renowned hospitality team at a beautiful location.

**How to Apply**:
If you’re excited about joining the Iron Creek Bay Estate team and believe you have what it takes to excel in this role, we’d love to hear from you Please send your resume and a brief cover letter.
- EQUAL OPPORTUNITY EMPLOYER - Iron Creek Bay is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture._

Pay: From $31.23 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Schedule:

- 8 hour shift
- Shift work

Supplementary Pay:

- Overtime pay

Work Authorisation:

- Australia (preferred)

Work Location: In person